IT - Technology Lead | Infrastructure-Contact Center | CTI Concepts

Cloudspace LLC

Fort Mill, SC, United States

1 day ago

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Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$154,669.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

.NET Framework Automatic Call Distributor Computer Telephony Integration Identity and Access Management LiveChat Information Technology Api Design SDET

Job description

Job Title: IAM Tech Lead / ForgeRock LeadWork Location & Reporting Address: Fort Mill, SC 29707 (Full Onsite)Vendor Rate: 80.00Contract duration: 10 monthsTarget Start Date: 17 Aug…

18 hours ago
Apply easily, Job Title: .NET Development LeadWork Location & Reporting Address: Fort Mill, SC 29707 (Full Onsite)Vendor Rate: 69.70Contract duration: 10 monthsTarget Start Date: 17 Aug 2026Does…
19 hours ago
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Requirements

POC: RajuJob Details: Job title: Nice Lead Developer Onsite Work Location with Zip code: FORT MILL, SC 29715 (Candidate is allowed to work at any Infosys office in USA) Duration of the project: 6 Months This role requires any travel (Yes/No): NO Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one Is this a 100% remote role? NO Vendor rate range: $90 Minimum years of experience required: 10+ Years Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview Education Qualification required: BE Must have skills:10+ years overall IT experience with strong contact center transformation background.5+ years of NICE CXone architecture, solution design, or implementation experience.Strong understanding of contact center operations, routing strategy, IVR, ACD, live chat, digital engagement, and callback management.Hands-on experience with enterprise integrations and API-based platform design.Ability to lead design discussions independently with client stakeholders and delivery teams.Financial services domain experience is preferred.Good to Have SkillsStrong client-facing communication and stakeholder management skills.Ability to facilitate workshops and translate business requirements into architecture decisions.Strong problem-solving mindset with ownership of risks, dependencies, and design clarifications.Ability to work closely with PM, developers, QA/SDET, operations, and client SMEs.Clear documentation discipline and ability to present options, trade-offs, and recommendations.Minimum years of experience: 10+ yearsEducation: Bachelor’s or Master of Engineering Project Code: Modernization Contact Center