Desktop Support/Service Desk/Help Desk Technician

Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors,

and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via

phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or

offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software

licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.

Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or

Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office

365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience,

customer service mindset, and problem-solving abilities

Preferred/Not Required:

Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.

Skill Set:

Microsoft Windows 11

Azure/Active Directory