Technology Specialist

Under the direction of the assigned manager provide technical support for all aspects of computer and audio/video use. The Technology Specialist is responsible for supporting the needs of users of District computer systems, hardware and software, and audio/visual equipment and software.

Board approved: 5/3/95

Revised: 6/19/96

Revised: 10/17/12

Responsibilities

• Serves as primary contact for all computer users regarding problems, concerns and questions about their hardware and software and the resolution of those problems, concerns and questions.
• Maintains an inventory of all computer, hardware, software and audio/video equipment in use by the District.
• Maintains file and records relating to user inquiries, problem calls, and/or repairs.
• Provides recommendations concerning enhancements to computer hardware, software and audio/video inventory.
• Provides assistance to users of software, computer & audio/video equipment.
• Prepares and submits accurate plans for completion of assigned duties.
• Remains knowledgeable about all aspects of computing and audio/video technology and applications, especially as it relates to higher education.
• Participates in in service training for computer and audio/video systems.
• Maintains friendly and supportive atmosphere for students, faculty, staff and the public.
• Collaborates with other district personnel in the development of computer, audio/video and network Configurations.
• Assists District personnel with budgeting for computer and audio/video equipment as well as hardware and software acquisitions and support.
• Works with advisory groups and/or other staff to develop standards and procedures for the implementation and support of computer hardware and software, audio/video and network systems.
• Performs technology research.
• Identifies, structure and implement computer and audio/video support services.Maintain a high level of confidentiality when exposed to confidential information in the performance of duties.

Secondary Functions:

• Performs other job related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• An associates degree in Electronics, Engineering or Computer Science or related field AND
• Two years professional experience using various computer operating systems applications software and hardware including experience in local area network environments and audio/video systems or any combination of training, experience, and/or education that provides the required knowledge, skills, and abilities.

Knowledge, Skills and Abilities

Demonstrated Knowledge:

• Knowledge of an in-depth understanding of the hardware evaluation process, an in-depth understanding of software evaluation, selection, installation and testing processes; superior verbal and written communication skills; the ability to establish and maintain effective relationships with staff, students and others.
• Knowledge of analog and digital electronics theory and practices.
• Basic knowledge of theory and operation of communications systems, LAN hardware and software and tasks associates with LAN administration.
• Knowledge of various computer operating systems and application software) and the operations of various computers and their components/peripheral devices.
• Knowledge of repair and troubleshooting procedures for computers, printers, monitors, LANs and WANs, audio/video equipment and all associated accessories.
• Basic knowledge of commonly used computer networking systems to include the installation, maintenance, troubleshooting and repair of such networks.
• Knowledge of hardware and software evaluation process, selection, installation and testing procedures.
• Demonstrate a sensitivity to relate to persons with diverse socio-economic, cultural, and ethnic backgrounds, including the disabled.
• Remain informed of emerging technologies.
• Ability to use logical methods to evaluate varying technologies.
• Ability to use appropriate testing equipment and/or software.
• Ability to use hand tools as required to perform job duties.
• Ability to identify and repair faults to the board level.
• Ability to arrange for off?site computer and audio/video equipment repairs, when necessary.
• Ability to establish and maintain cooperative working relationships with staff, students and others.
• Ability to write clear, concise instructions and explanations and keep accurate records.
• Ability to work independently under minimum supervision.

Language Skills:

• Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
• Ability to write original material for publication that conforms to prescribed style and format, such as user documentation and procedures.
• Ability to prepare clear, concise and complete statistical reports.
• Ability to communicate with district faculty, staff and students as well as outside vendors to define and clarify the requirements for telecommunications, networking and data communications hardware and software and problem resolution.

Mathematical Skills:

• Ability to demonstrate knowledge of algebra and discrete mathematics.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability:

• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to understand and analyze user requirements.
• Ability to design, plan, develop and recommend appropriate solutions to district computer needs and to provide technical expertise

Certificates, Licenses,Registration:

• Valid California drivers license.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties in this classification, the employee in this classification is regularly required to sit for prolonged periods of time, use hands and fingers to operate an electronic keyboard or other office machines and computer equipment, reach with hands and arms, stoop or kneel or crouch to file and perform other tasks, speak clearly and distinctly to answer telephones and to provide information; and hear and understand voices over telephones and in person. An employee in this classification is frequently required to travel to other locations to conduct work.
• An employee assigned to this classification must regularly lift, carry and/or move objects weighing up to 25 pounds. An employee must occasionally lift, carry and/or move objects weighing up to 50 pounds.
• Specific vision abilities require for positions assigned to this classification include close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors), ability to adjust focus (ability to adjust eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work assigned to this classification is typically performed in a computer center environment. While performing the duties of this classification, the employee regularly works at a computer terminal and keyboard for long periods of time and is exposed to the hazards of working with video display terminals. The work environment involves frequent interruptions, fast paced deadlines and multiple priorities and is moderately noisy. Duties may require the employee to work at nonconventional times as necessary., Algebra, Analysis Skills, Audiovisual, Budgeting, California Public Employees Retirement System (CalPERS), Communication Skills, Communication Systems, Compensation and Benefits, Computer Hardware, Computer Maintenance, Computer Music and Audio, Computer Networks, Computer Science, Computer Services, Computer Software, Computer Systems, Computer Terminals, Customer Support/Service, Customer/Client Research, Data Collection, Dental Insurance, Driver’s License, Electronic Engineering, Electronics, Employee Relations, Equipment Maintenance/Repair, File Maintenance, Financial Reporting, Hand Tools, Hardware Administration, Hardware Evaluation, Health Insurance, Healthcare Providers, Higher Education, Identify Issues, Insurance, Inventory Management, Keyboards, Legal Documents, Life Insurance, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Local Area Network (LAN), Mathematics, Multitasking, Music and Audio Software, Network Administration/Management, Network Configuration Management, Network System Hardware, Network System Software, Network Systems, Office Equipment, Operating Systems, Operational Communications, Peripheral Hardware, Physical Demands, Presentation/Verbal Skills, Printers, Problem Solving Skills, Procedure Development, Quality Assurance Methodology, Record Keeping, Retirement Plan, Retirement Planning, Software Administration, Software Evaluation, Standards Development, Statistical Reports, System Operations, Team Player, Technical Research, Technical Support, Telecommunications, Telephone Skills, Test Equipment, Testing, Time Management, Wide Area Network (WAN), Willing to Travel, Writing Skills

• New hires have 30 days from date of hire to enroll in benefit plans, benefits start the first of the month following date of hire.

Health/Medical

• CalPERS is our health insurance (medical) provider.
• CSEA Classified Employees pay a tiered amount towards the premium based on the following. The District pays remaining premium.

$60 per month (12 months) Employee only,

$65 per month (12 months) Employee + 1,

$70 per month (12 moths) family.

• To view Health Plans and other information, please visit, Optum is our EAP provider.
• District covers 100%
• Available to all employees; 24 hours a day, 7 days a week.
• Services are confidential and include, but are not limited to:
• Face to Face Counseling & Virtual Visits
• Self Care - On demand help for stress, anxiety, and depression
• Work Life Services
• Financial, Legal & ID Theft Services
• To log in and view services provided to you, please visit: www.liveandworkwell.com (company code - wise)

24/7/365 access to support 1-866-248-4096

Voluntary Retirement Savings

• SchoolsFirst retirement planning offers a variety of voluntary supplemental retirement savings plans including CalPERS 457 Supplemental retirement plans exclusively for school employees. They’re designed to supplement your CalPERS pension and help bridge the gap between what your pension will provide and what you’ll need in retirement
• Contribution limits are set by the IRS annually.

Other Voluntary Benefits

• American Fidelity is our assurance company provider.
• Flexible spending accounts (Section 125 plans) - allows you to deduct the cost of eligible benefits from gross earnings before taxes.
• Short-term and long-term disability insurance - SCC employees do not pay into state disability
• Other insurance options available
• SCC has an American Fidelity representative
• If interested in any insurance options provided by American Fidelity, please let HR know and we will ask our rep to contact you.

Paid Leave

• CSEA Classified earn 8 hours of sick leave per month (Unused sick leave rolls over each year.)
• CSEA Classified earn 8 hours of emergency leave per year; 8 hours accrued at beginning of academic year (July)

(Unused emergency leave does not roll over.)

Vacation Accruals

Full-Time Employees

(12-month/8 hours/day)Days Accrued Monthly Accrual

• 1 month through 9 years: 15 days 10.00 hours
• 10 years through 14 years: 20 days: 13.34 hours
• 15 years & above: 25 days 16.67 hours

Dental

• Delta Dental is our dental insurance provider.
• District covers 100%
• Employee only, employee + 1, or family
• PPO plan (to obtain a copy of the SCC policy, please contact HR)
• $2,700 annual maximum (in-network); $2,500 annual maximum (out-of-network)
• To find a Delta Dental provider, please visit:

https://www1.deltadentalins.com/

• It is strongly recommended to set up an account to print cards, view benefits/claims. It will ask for “Enrollee ID.” Enter your SSN.

Vision

• VSP is our vision insurance provider.
• District covers 100%
• Employee only, employee + 1, or family
• To find an eye care provider, please visit:

www.vsp.com

• It is strongly recommended to set up an account to view benefits/claims and other eye care information.
• At your appointment, there is no ID card necessary. Tell them you have VSP and give them your SSN. Dependents are covered under your name.

Life Insurance

• The Hartford is our group term life insurance provider.
• District covers 100%
• $10,000 Basic Term Life & Accidental Death and Dismemberment (to obtain a copy of the SCC policy, please contact HR)
• Benefit available to current/active employees only
• Additional life insurance can be purchased directly through The Hartford (employee paid)