NOT AN IT POSITION -- Slot Machine - Field/Support Technician in Las Vegas

As a Field/Support Technician, you will be the technical ambassador of our company, responsible for installing, configuring, and supporting our proprietary software and hardware solutions at customer sites, as well as at our corporate office. You will work directly with casinos, gaming halls, and route operations across the U.S. and abroad., * Set up our software / hardware on EGMs, redemption kiosks, and other networked gaming equipment.

• Ensure system compatibility with EGM platforms such as IGT, Aristocrat, and Light & Wonder, as well as serial connections, non-SAS protocols and COAM machines.
• Support integrations with ticket-in/ticket-out (TITO), Player Tracking, accounting, and real-time monitoring systems, and other 3rd party equipment suppliers.
• Ensure installations are completed within schedule and to customer satisfaction.

Maintenance & Customer Support

• Troubleshoot both software and hardware issues, on-site (in office and field).
• Expertise in identifying and resolving network communication, errors between machines and CMS Severs.
• Diagnose failures down to the component level (mechanical, electrical, and electronic).
• Provide proficient on-site / remote support on both proprietary hardware and software.
• Train customers on system functionality and maintenance procedures.

Project Coordination & Reporting

• Complete accurate and timely reports, logs, and installation documentation.
• Provide post-installation support, either remotely or in person.
• Communicate frequently with the operations and development teams to relay customer feedback.

• Minimum 2 years of experience working with gaming machines, route operations, or casino technology.
• Strong background in troubleshooting EGMs and peripheral systems.
• Ability to read and interpret technical schematics and service manuals.
• Knowledge of required software to work on both EGMs and components.
• Familiarity with slot accounting systems, TITO, CMS, and networking.
• High school diploma or equivalent required (technical certification or associate’s degree ).
• Proficiency in English. Spanish or Portuguese is a plus.
• Must be able to lift 50+ lbs and operate power tools safely.
• Must have a valid driver’s license and maintain a clean driving record.
• Must have a valid passport.
• Must be able and willing to travel up to 40%, including international assignments.
• Must be eligible to work in the U.S. and obtain any necessary gaming licenses., If you’re passionate about gaming tech, enjoy being on the move, and love solving problems, we want you on our team. Join a company that’s redefining casino gaming operations with smart, scalable software and top-tier service.

• Competitive salary.
• Paid travel expenses (flights, hotels, per diem).
• Ongoing training in gaming systems and software.
• Dynamic, growing team with advancement opportunities.
• Exposure to industry-leading technology in a booming sector.

We offer management software solutions for casinos and route operators. We’re seeking a Field/Support Technician. We’re expanding our team in Coral Springs, Florida, and we’re looking for talented professionals ready for a new opportunity - including those currently based in Nevada! We offer relocation support and onboarding assistance for qualified candidates.