Senior Technical Infrastructure Project Manager: 26-00147 in Newport Beach

As a Senior Technical Infrastructure Project Manager within the company’s Infrastructure & Operations Tower, you’ll lead the planning, execution, and delivery of complex infrastructure technology initiatives with a primary focus on End User Services (EUS) and Information Security & Operations, with secondary support for Network and working knowledge of Cloud and Compute initiatives. You will be embedded within the I&O Tower - one of the largest portfolios in the company’s Technology - supporting infrastructure modernization, and access management, endpoint/user services, resiliency, service transition, and operational readiness outcomes aligned to enterprise technology priorities.

This role requires more than traditional project coordination. We are looking for a consultative, technically fluent infrastructure PM who can facilitate technical working sessions, understand architecture and operational dependencies at a working level, ask probing and technically informed questions of engineers and architects, challenge assumptions, identify delivery gaps, and translate technical complexity into clear, executive-ready updates. The ideal candidate brings strong delivery experience across governance, IT service management, endpoint security, disaster recovery/business continuity, infrastructure readiness, cutover planning, and operational handoff., TECHNICAL INFRASTRUCTURE DELIVERY

• Lead delivery of complex, cross-functional infrastructure projects across End User Services and Information Security & Operations, with secondary support for Network and Cloud/Compute dependencies.
• Drive infrastructure modernization programs including Governance & Administration (IGA) 2.0, EUS Global Expansion, User Access Management Automation, ITAM Optimization & Maturity, Service Design & Transition, Global DR Assessment, and broader DR/BC resilience initiatives.
• Develop and manage integrated project plans, technical workstream plans, milestones, dependencies, decision points, readiness criteria, and delivery risks across engineering, architecture, operations, security, and business stakeholders.
• Coordinate environment readiness, migration/cutover planning, change alignment, release coordination, validation activities, operational handoff, and service transition to ensure infrastructure solutions are production-ready and supportable.

STAKEHOLDER & GOVERNANCE MANAGEMENT

• Lead and influence stakeholders across engineering, architecture, operations, cybersecurity, service management, and business teams while balancing global standards with regional needs in a matrixed operating model.
• Serve as a liaison between Technology, Re, Corporate Functions, vendors, and delivery partners; build strong relationships with project sponsors and technical leaders to support timely decisions and delivery alignment.
• Manage scope, schedule, budget, resources, risks, issues, dependencies, assumptions, decisions, and change impacts; escalate barriers early and facilitate governance forums, project reviews, and steering committee discussions.
• Translate technical status, risks, readiness gaps, and delivery tradeoffs into clear project communications, executive summaries, KPIs, Power BI dashboards, and management committee updates.

RISK, READINESS, CHANGE & OPERATIONAL HANDOFF

• Drive infrastructure readiness planning, including technical prerequisites, operational acceptance criteria, support model alignment, service transition, runbook readiness, knowledge transfer, and production support handoff.
• Partner with change, release, service management, cybersecurity, and operations teams to ensure technical changes are sequenced, communicated, approved, validated, and transitioned effectively.
• Identify delivery process improvements, coach project team members on strong delivery discipline, and help raise the quality of planning, reporting, risk management, and execution across the Infrastructure Tower.

• 7-10+ years of progressive experience in project/program management, including demonstrated delivery of enterprise infrastructure and technology projects (Waterfall, Agile, and hybrid delivery models).
• Proven success managing $1M-$5M+ infrastructure programs with budgets, timelines, and cross-functional dependencies spanning 12-24 months.
• Strong understanding of Agile principles and practices, with the ability to coach teams on Agile adoption, Scrum, Kanban, and continuous improvement.
• Demonstrated experience applying multi-modal delivery (incremental waterfall, hybrid, agile) in enterprise technology environments.

INFRASTRUCTURE DOMAIN KNOWLEDGE

• The ideal candidate brings strong depth in End User Services and Information Security & Operations, with working knowledge of Network and Cloud/Compute environments. Demonstrated project experience in two or more of the following areas is required:

End User Services (PRIMARY FOCUS) Service / Technology AreaRelevant Delivery ScopeExample Transition Technologies

& Access Management Services lifecycle management, access certification, privileged access, role-based provisioning, customer , and enterprise directory integration.SailPoint, Delinea, Okta, Microsoft Entra

End User Services Delivery Global end-user service operations, regional onboarding, service desk enablement, incident/change alignment, endpoint support, and user experience improvements.ServiceNow, Microsoft Intune, Microsoft 365, Teams

User Access & Workflow Automation Automation of access requests, application provisioning, onboarding/offboarding workflows, intelligent routing, self-service enablement, and shift-left support models.ServiceNow workflows, Moveworks, IVR AI, automation platforms

IT Asset & Configuration Management Software and hardware asset lifecycle management, license optimization, CMDB data quality, business application mapping, dependency tracking, and configuration governance.ServiceNow ITAM, ServiceNow CMDB, discovery/mapping tools

Directory & Collaboration Platform Modernization Directory consolidation, group and account migration, policy impacts, collaborationActive Directory, Microsoft Entra ID, Microsoft 365, Teams platform readiness, and related service transition activities.

Information Security & Operations (PRIMARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies

Disaster Recovery & Business Continuity Services DR/BC capability assessments, application recovery planning, resiliency modernization, test strategy, business ownership alignment, and recovery readiness governance.Cloud-enabled DR platforms, backup/recovery tools, resiliency reporting dashboards

Service Design & Operational Transition ITIL-aligned service design, production readiness, support model definition, operational acceptance criteria, runbook readiness, knowledge transfer, and handoff to operations.ServiceNow ITSM/ITOM/CMDB, knowledge management, operational runbook tools

Endpoint Security & Protection Services Endpoint detection and response, device protection, application control, cyber agent compliance, endpoint hardening, and operational controls for managed devices.Microsoft Defender, EDR/XDR platforms, endpoint management agents

Vulnerability, Patch & Compliance Operations Operating system and third-party patching, compliance tracking, remediation coordination, vulnerability reduction, audit readiness, and control evidence support.Qualys/Tenable, Tanium, SCCM/Intune, ServiceNow vulnerability workflows

Monitoring, Incident & Stability Management Proactive monitoring, alerting, root cause analysis, major incident reduction, operational stability improvements, and service health reporting. Splunk, Nexthink, ServiceNow ITOM, monitoring and observability platforms

Network (SECONDARY FOCUS) Service / Technology Area Relevant Delivery ScopeExample Transition Technologies

Network Infrastructure for Workplace & Location Services Planning and delivery of network connectivity, switching, wireless, voice/video readiness, circuit coordination, and infrastructure support for office builds, return-to-office needs, and location expansions.Cisco networking, wireless platforms, LAN/WAN circuits, collaboration network services

Enterprise WAN & Cloud Connectivity Modernization Modernization of global WAN connectivity, routing, segmentation, VPN access, cloud connectivity, failover design, and network readiness to support cloud-first and hybrid infrastructure operating models.SD-WAN, MPLS, VPN, cloud WAN, Azure/AWS connectivity, ExpressRoute/Direct Connect

SOFT SKILLS & CONSULTING MINDSET

• Consultative mindset: strong problem-solving abilities, sound judgment, and the ability to identify practical solutions, evaluate alternatives, and recommend clear delivery paths. Prior experience with a Big Four or major consulting firm is .
• Executive communication: excellent interpersonal skills, poise, diplomacy, and the ability to influence stakeholders toward consensus, manage conflict, and support timely decision-making.
• Delivery ownership: self-starter who is highly organized, able to coordinate multiple technical workstreams simultaneously, and able to adapt rapidly to new developments and changing priorities.
• Technical fluency: ability to identify technical activities, connect the dots across teams, surface gaps, challenge assumptions, and ask probing, technically informed questions of engineers, architects, security teams, and operations leaders.
• Analytical discipline: strong critical thinking, data analysis, reporting, risk and controls awareness, and continuous improvement .

TOOLS & PLATFORMS

• Highly skilled in Planview (portfolio management, resource planning, lifecycle tracking), ServiceNow (ITSM/ITOM/CMDB), and Power BI (project and portfolio dashboards).
• Proficient in M365 productivity tools (SharePoint, MS Teams, PowerPoint, Excel) and collaboration tools such as Smartsheet and Azure DevOps.
• Experience using Azure DevOps or similar tools to manage backlogs, delivery milestones, dependencies, and technical workstream visibility., * A Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field., * PMP, ITIL v4, and/or Agile certifications (CSM, SAFe, or equivalent).
• CISSP, CISM, or Security+ certification - demonstrating security domain fluency for InfoSec & Ops project delivery.
• Experience with DR/BC program design and execution - particularly transitioning organizations from legacy DR models to modern, cloud-enabled, application-tiered resilience strategies.
• Prior experience managing ITIL Service Design & Transition implementations at an enterprise scale.
• Experience with Governance platforms (Sailpoint, Delinea, Okta, Microsoft Entra) - particularly cloud migration of stacks.
• Prior experience in financial services or insurance industries, with an understanding of regulatory, audit, and compliance requirements.
• Experience with AI-driven automation and shift-left methodologies applied to infrastructure operations (e.g., AI-driven ticket reduction, intelligent monitoring, IVR AI).
• Lean Portfolio Management (LPM) experience or certification a plus.
• Experience with global infrastructure operating model transitions or M&A-driven technology integrations (e.g., consolidating services across parent/subsidiary entities).

Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.

Company DescriptionPlatinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.