Escalation Engineer

Varonis (nasdaq: Vrns)

Morrisville, NC, United States

6 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Languages

English

Job source

startup.jobs

Tech stack

Java (Programming Language) PHP (Programming Language) Artificial Intelligence Amazon Web Services Microsoft Azure Software as a Service Cloud Engineering Databases Distributed Systems Python (Programming Language) PostgreSQL Enterprise Messaging Systems

+21 more

MongoDB MySQL NoSQL OAuth RabbitMQ Redis JSON Web Token Datadog Google Cloud Grafana Fastapi Kotlin AngularJS Kubernetes Information Technology Apache Kafka Api Gateway Objective C++ Restful APIs Docker Microservices

Job description

The Role: We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.

The Escalation Engineer must learn fast and adapt to quickly changing technology in order to provide top-tier support for our product line. This position will investigate customer issues with our products and provide timely resolution while coordinating with our support and development teams., * Act as the technical point of contact for customer-impacting issues.

Investigate and resolve issues in Python services.
Analyze behavior across services, databases, messaging, and infrastructure.
Perform testing on UI and performance.
Drive root cause analysis in collaboration with engineering and infrastructure teams.
Provide training and technical guidance to internal teams.

Requirements

B.Sc. in Computer Science or equivalent from known university.
Minimum of 3 years of experience in developing Enterprise-level Python Applications.
Experience working with cloud-native architectures and distributed systems.
Experience working with AWS, Azure, or GCP, Docker, Kubernetes, and microservices - Advantage.
Knowledge of IT Fundamentals (Networking / Security / Storage).
Strong understanding of REST API, scalability, and security concepts (OAuth2, JWT, API Gateways).
Experience with relational and NoSQL databases (PostgreSQL, MySQL, MongoDB, Redis).
Familiarity with asynchronous processing and messaging systems (RabbitMQ, Kafka) - Advantage.
Knowledge of multi-tenant SaaS architectures - Advantage.
Familiarity with infrastructure as code and monitoring/observability tools.
Hands-on experience with AI projects and applications.
Fluent English (written and verbal).
Advantageous, not required:
Familiarity with additional languages (PHP, Angular/JS, Swift/Objective-C, Kotlin/Java).
Previous customer-facing technical positions.
Provide training and support to internal teams.
Familiarity with Datadog.

About the company

Varonis (Nasdaq: VRNS) secures AI and the data that powers it. The Varonis platform gives organizations automated visibility and control over their critical data wherever it lives and ensures safe and trustworthy AI from code to runtime. Backed by 24x7x365 managed detection and response, Varonis gives thousands of organizations worldwide the confidence to adopt AI, reduce data exposure, and stop AI-powered threats.