IT - Senior Consultant | Infrastructure-Contact Center | IVR Concepts

POC: RajuJob Details:Job title: Senior Consultant Work Location with Zip code: Charlotte, NC 28273Duration of the project: 6 Months This role requires any travel (Yes/No): NO Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one Is this a 100% remote role? NO Vendor rate range: $60 Minimum years of experience required: 5-8 Years Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview Education Qualification required: BEMust have skills:Manual or Automation Testing API TestingSQLNice to have skillsIVR, Kore.AI,Nuance IVR, Avaya,CyaraDetailed Job Description:The IVR QA Lead is responsible for ensuring the quality, reliability, performance, and customer experience of Interactive Voice Response IVR systems. This role leads QA activities across IVR applications, voice platforms, speech recognition systems, call flows, integrations

and customer selfservice solutions. Minimum years of experience: 5-8 yearsEducation: Bachelor’s or Master of Engineering The top 3 responsibilities would expect the Subcon to shoulder and execute:Design, develop, test, and maintain high performance, scalable, and secure Java applicationsHandson experience with API creation, RAG, Vector databasesBuild and maintain Microservices based architectures Project Code: SDIT Customer Experience Tech Offshoring

• $68.00 per hour