IT Service Desk Professional

Provide frontline IT support by diagnosing and resolving hardware, software, and network issues using basic IT knowledge and troubleshooting skills. Deliver first-contact resolution for most incidents while ensuring excellent customer service and issue ownership., * Troubleshoot computer, printer, network, and Microsoft product issues

• Support healthcare/clinical applications
• Log incidents, document solutions, and maintain knowledgebase updates
• Escalate complex issues to appropriate support teams
• Communicate status updates and ensure customer satisfaction
• Provide on-call support, including evenings/weekends as scheduled
• Identify trends and report recurring issues
• Assist with additional Service Desk projects as needed

• 3+ years of IT support or related experience (or certifications in lieu of education)
• Knowledge of IT troubleshooting and installations
• Strong customer service and phone etiquette
• Excellent documentation and communication skills
• Ability to work independently and in team environments
• Flexibility for off-hours coverage