Data Analyst I

We are looking for a detail-oriented Data Analyst I to support operational improvement efforts in Phoenix, AZ. This is a contract position focused on examining workflow data, uncovering recurring issues, and helping the business operate more efficiently. The ideal candidate brings strong curiosity, sound judgment, and a proactive approach to solving problems while working closely with internal stakeholders. This role follows a hybrid schedule with in-office work Monday through Thursday and remote work on Friday.

Responsibilities:

Review reporting and workflow activity to detect patterns, recurring issues, and opportunities to improve day-to-day operations.

Conduct root cause analysis on service or process problems and recommend practical, lasting solutions.

Investigate complex cases or unfamiliar requests, using research and data analysis to drive resolution.

Create clear documentation for findings, process updates, recommendations, and operational changes.

Partner with cross-functional teams to simplify procedures, reduce manual effort, and improve consistency.

Use tools such as SQL, SharePoint workflows, and reporting platforms to analyze performance and support decision-making.

Track closed-ticket activity and related metrics to identify inefficiencies and support continuous improvement initiatives.

Contribute to process changes and workflow enhancements that strengthen service quality and operational effectiveness.

Experience in data analysis, business analysis, operational support, or process improvement work. Strong analytical thinking with the ability to recognize trends, assess issues, and determine root causes. Working knowledge of SQL and comfort using data to support recommendations and problem resolution. Clear written and verbal communication skills, including the ability to document processes and findings effectively. Ability to work independently, manage ambiguity, and take ownership of issues through completion. Experience collaborating with business partners to improve workflows and streamline operations. French language skills, both written and verbal, are highly preferred. Familiarity with SharePoint workflow tools or similar business process platforms is an advantage., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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