Manager, Identity & Access Management - Global Operations

Leadership & Operating Model Transformation

• Define and execute the global IAM operations strategy and target operating model, aligned to Zero Trust principles and Vanguard’s enterprise risk posture.
• Transform IAM operations from manual and reactive to automated, predictive, and scalable, with clear SLAs, KPIs, and operational health metrics.
• Build and lead a globally distributed operations organization, fostering accountability, ownership, and continuous improvement.
• Serve as a visible IAM operations leader in executive, risk, and governance forums-articulating outcomes, risks, and operational maturity.

Operational Excellence & Automation

• Drive aggressive automation across IAM operational processes, including access provisioning, de-provisioning, lifecycle events, certifications, and exception handling.
• Reduce operational friction and cycle times by eliminating toil, standardizing workflows, and integrating IAM into upstream and downstream technology platforms.
• Partner with IAM engineering teams to ensure operability is designed in, not bolted on-shifting left on reliability, monitoring, and remediation.
• Champion Site Reliability Engineering (SRE) and ITSM best practices within IAM operations.

Global Delivery & Service Ownership

• Oversee incident, problem, change, and service management processes for IAM platforms and services ensuring high availability and resilience in partnership with engineering.
• Lead root cause analysis for operational issues and ensure systemic fixes-not workarounds.
• Drive consistency across regional teams while respecting local regulatory, audit, and business requirements.

Cross Functional- Partnership

• Partner closely with cybersecurity, cloud, infrastructure, application, and business teams to embed IAM seamlessly into enterprise workflows.
• Collaborate with compliance, audit, and risk partners to ensure IAM operations meet regulatory and control expectations.
• Act as a key liaison between IAM strategy, engineering, and operations, ensuring execution matches intent., * Opportunity to define the future of IAM operations at Vanguard.
• High visibility role with direct impact on security, client trust, and business enablement.
• Ability to build something enduring-not just run what exists today.
• Work alongside senior leaders across cybersecurity and technology on mission critical- initiatives.

• Experience operating IAM services at enterprise scale, including:
• Identity lifecycle management
• Access provisioning and certifications
• Directory services and authentication platforms
• Privileged and non-privileged access operations
• Understanding control frameworks, operational risk, and audit readiness.

Automation & Modern Operations

• Proven success driving automation led- operational transformation in complex environments.
• Familiarity with DevOps/SRE concepts, infrastructure as code, and API d-riven operations.

Leadership & Influence

• Demonstrated success leading multiregional- teams, with strong coaching and talent development skills.
• Ability to communicate complex operational concepts clearly to executives, engineers, and business partners.
• Strong stakeholder management skills with the ability to influence without authority., * 8+ years in IAM, cybersecurity, technology or enterprise technology operations, with 4-6 years in leadership roles.
• Track record of leading large-scale operational or service transformation initiatives.

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.

Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape.

Our crew are our greatest resource - by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core., About Vanguard

At Vanguard, we don’t just have a mission-we’re on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients’ lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.