NCDHHS - Technical Specialist- Expert (EHR Epic Analyst)

The Technical Specialist will perform Epic Application Coordinator/Analyst functions to build the following EpicCare Inpatient modules: Clinical Documentation including Secure Chat & Rover, Clinical Case Management, and Behavioral Health. The Technical Specialist will serve as the primary build and support contact for the assigned Epic modules. This position is responsible for coordinating all issues that arise during the project for their application and must become very knowledgeable about the organization’s policies, procedures, and business operations., * Serve as the primary support contact for the application’s end-users

• Work in developing, designing, configuring, scripting, testing, and/or supporting applications for the business, research, and/or instructional functions of clients.
• Develop solutions using programming expertise for day-to-day problems to include maintenance, modification, or development of complex inter-related applications/solutions.
• Evaluate hardware availability and software requirements
• Identify issues that arise in the application and working to resolve them
• Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software
• Identify and implement requested changes to the system
• Serve as a liaison between end users’ workflow needs and Epic implementation staff
• Maintain regular communication with Epic representatives, including participating in weekly project team meetings
• Develop an understanding of operational needs to set the direction for the organization’s workflows by attending site visits and other integrated sessions
• Review the status of projects and issues on an ongoing basis with leadership
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones

Certified by Epic in EpicCare Inpatient - Clinical Documentation including Secure Chat & Rover, Clinical Case Management, and Behavioral Health apps Required 5 Years Epic implementation or operations support experience Required 8 Years Health IT experience Required 8 Years Familiarity with Epic tools: Clinical Case Management, Rover, MyChart Bedside, Behavioral Health, and Epic Monitor Required 5 Years Knowledge of clinical workflows Required 8 Years Knowledge of the unique clinical & regulatory requirements for behavioral health settings and how these interact with other departments/service areas Required 5 Years Knowledge of typical billing workflows Required 5 Years Working knowledge in application development and system integration Required 8 Years Thorough knowledge of assigned data and the use of its systems via developing through test plans/scenarios Required 8 Years Skilled in enterprise systems and familiarity with best business practices related to systems Required 8 Years Working knowledge of security protocols for systems utilized Required 8 Years Working knowledge of the current architecture of systems and information to troubleshoot problems Required 8 Years Working knowledge of the business functions and system needs of unit to develop working specifications for software application solutions Required 8 Years Ability to manage timelines, financial resources, and the activities of others to achieve success and to monitor project progress and provide updates Required 8 Years Experience in the entire development process including specification, workflow analysis, workflow diagrams, data modeling, documentation, and quality Required 8 Years Coordinate and direct computer systems and application design and development Required 5 Years Experience in assessing user needs through discussion with customer Required 8 Years Able to convey technical information to client and promote understanding of relevant issues Required 8 Years Software quality assurance/testing experience Required 8 Years

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.