Implementation Analyst

We’re looking for an Implementation Analyst to own and deliver a portfolio of client work items and to support Implementation Managers on larger client projects and programmes, particularly around configuring our platform, collaborating closely with internal teams and liaising externally with clients and third parties.

The implementation function at Thredd is responsible for delivering solutions to our customers from requirements definition, through build and integration, testing, go live and then handing over to support functions.

What you’ll be doing as an Implementation Analyst

• Managing and delivering a range of client work items, such as change requests and projects
• Supporting Implementation Managers in the delivery of larger projects
• Ensuring all documentation produced is of a high quality, is clear, concise and understood by internal and external stakeholders
• Managing client expectations around the delivery of work items throughout all stages of delivery
• Capturing detailed client requirements and ensuring they are documented, reviewed and approved
• Configuring our platform in both test and production environments, Our working model varies depending on the specific role and team requirements. We strive to provide flexibility whilst ensuring that each position is best supported for optimal collaboration and performance.

This Implementation Analyst position requires you to be in our Austin office three days per week, Here are what the values mean for you in this Implementation Analyst position;

• Own it and deliver - Taking responsibility for your own performance and being successful in your own role
• Collaborate purposefully - Building trusted relationships with colleagues, supporting activities and being successful together
• Think differently - Asking questions to check understanding and sharing your ideas to support continuous improvement
• Act courageously - Stepping out of your comfort zone and embracing change to help you learn and grow

• Technical background - This can be via a technical degree or experience in a technical or client-facing position
• Understanding and experience with APIs such as REST and SOAP
• Strong communication skills across different levels and with both external and internal stakeholders
• Strong problem-solving skills and a passion for technology
• Exposure to project management would be desirable

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

Since 2007, Thredd has enabled market leaders through our highly reliable, secure, and scalable platform and supported many of our client’s growth journeys - from early-stage startup through to globally recognized unicorns, including Monzo, Revolut, and Starling.

Diversity and Inclusion at Thredd

Here at Thredd, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered. We welcome applications from people of all backgrounds, experiences and identities. If you require any adjustments during the recruitment process, please let us know and we would be happy to support you.