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Support Engineer

NDM GLOBAL INC.
United States
5 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Job source
startup.jobs

Tech stack

Software as a Service Software Systems

Job description

  • Take ownership to timely resolution of customer inquiries
  • Investigate and troubleshoot customer inquiries
  • Assist customers to solutions in a timely manner
  • Testing product/software change requests
  • Develop and maintain product documentation
  • Develop training materials, how to guides, solution articles, etc. to support product end users
  • Operate as a subject matter expert on our software products
  • Provide feedback and feature suggestions to improve overall usability of our software products
  • Continuous monitoring of systems utilized
  • Provide excellent customer support
  • Communicate in a clear and professional manner both internally and externally
  • Utilize technical documentation to investigate and resolve problems
  • Actively look for ways to improve and help customers.

Requirements

  • High School Diploma or equivalent
  • Minimum of 6 months experience in SaaS product based customer service role
  • Must live in the Western United States, * Self starter mindset
  • Problem solving mentality
  • Excellent communication skills (oral and written)
  • Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar
  • Able to thrive in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures

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