Help Desk Admin

The Help Desk Admin is responsible for supporting day-to-day business and Help Desk operations in a fast-paced environment. This role plays a key part in keeping daily operations organized and running efficiently by handling administrative tasks, coordinating mail and facility-related needs, tracking incoming and outgoing shipments, supporting equipment return processes, and assisting with Help Desk operational duties and employee support.

This position also serves as a central support resource for operations, employees, vendors, and Help Desk teams by helping maintain an efficient, professional, and service-oriented workplace while ensuring confidentiality, accuracy, and strong attention to detail., * Manage the sorting and distribution of inbound Help Desk, Operations, and package deliveries (FedEx, UPS, USPS, Amazon), while overseeing outgoing shipments including packaging, label creation, carrier drop-offs, and tracking returned equipment.

• Maintain inventory of shipping and office supplies and coordinate replenishment as needed
• Provide reception desk coverage during breaks, absences, and staffing gaps
• Maintain confidentiality of sensitive company records and information
• Support operations by ordering and distributing supplies across multiple departments
• Assist with mail distribution for more than 80 departments and over 1,200 employees
• Process equipment return box requests, including shipment coordination, tracking, and follow-up
• Support departmental projects, audits, and additional Help Desk-Operations tasks as assigned
• Mail stamping for all departments.
• Sending dealer compliance mail out and contracts to Tennessee.
• Parking pass distribution for all the departments
• Perform other duties as assigned

Do you have experience in Task prioritization?, Do you have a High school diploma or GED?, * Strong organizational skills with excellent attention to detail

• Effective verbal and written communication skills
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong interpersonal skills with the ability to work cross-functionally with multiple departments
• Problem-solving mindset with sound judgment and critical thinking abilities
• Ability to maintain professionalism and confidentiality.

Physical Requirements

• Ability to occasionally lift between 25-50 pounds

Education and/or Experience

• High School diploma required
• Bachelor’s degree preferred

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid sick time
• Flexible spending account
• Life insurance, * $19.25 per hour
• Final compensation will be determined based on factors including geographic location, skills, experience, education, and credentials.

Full-Time Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet