IT Service Technician in Waltham

The IT Service Operations team provides world-class technical assistance and support for employees. As an IT Hardware Technician, you’ll play a crucial role in imaging and deploying new end-user computer systems. This role is on-site at our headquarters location, with limited flexibility in scheduling.

Day-to-day:

• Efficiently deploy and configure hardware for our end users, meticulously maintaining the accuracy of our asset management system.
• Proactively apply system patches and efficiently troubleshoot and resolve hardware and software malfunctions to minimize disruption before deployment.
• Perform other duties as assigned.

• Bachelor’s degree in an IT-related field or equivalent experience.
• 3+ years of proven experience in a technical support or service desk role, demonstrating increasing responsibility.
• Exceptional communication skills, both written and verbal, with the ability to explain technical concepts clearly to a variety of audiences. A positive attitude and a good sense of humor will go a long way in our collaborative environment!
• Highly attentive to detail and have the ability to follow written instructions.
• Highly motivated and organized with a strong work ethic, capable of managing individual tasks effectively while also contributing collaboratively within a team.
• Solid understanding of and experience supporting Windows, macOS, and familiarity with Linux operating systems.
• This is a full-time on-site role based in Waltham.
• May be required to lift up to 50lbs.

BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.

Company DescriptionBlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.