Enterprise Experience Specialist

The Enterprise Experience Specialist supports initiatives that celebrate achievements, boost engagement, and foster connection to improve workforce experience. In partnership with HR, leaders, and employees, this role aligns recognition and experience strategies with Phoenix Children’s mission, vision, and values and tracks key performance indicators to drive continuous program improvement., + Program Coordination & Administration Supports core recognition programs including Recognition Platforms leadership points, service milestones, Awards such as Daisy Award Program, Quality and Safety, and Patient Experience and others -ensuring alignment with Phoenix Children’s mission and values. Supports the ongoing administration and experience of recognition programs by coordinating vendor relationships, assisting with contract renewals and Request for Proposal (RFP) activities, and maintaining program documentation and standard operating procedures. Identifies opportunities to improve workforce experience, workflows, streamline processes, and enhance the participant experience through operational efficiencies and feedback from employees and stakeholders. Maintains and coordinates policy compliance. Tracks and manages taxation coordination with Payroll for gifts. Helps support Wellness programming and new workforce experience events as needed. Follows up with PERC feedback to improve workforce experience.

• Communications and Customer Service Provides responsive customer service through the Recognition inbox and other communication channels. Assists with employee platform access issues serving as a liaison between the vendor and employee. Creates and distributes quarterly recognition newsletter with support of Admin and leadership team. Supports new hire and new leader orientation presentation updates and delivery.

• Survey Administrative Duties Coordinates and schedules meetings to support employee opinion survey, including participation tracking, reporting and pulse surveying as needed.

• Performs miscellaneous job related duties as requested., Note, ONLY 1 attachment will be visible to system per applicant for all applications per active profile. When you upload your resume, our system will attempt to update your profile here, which may overwrite previously completed fields. The attached file is accepted as the resume. It is also allowable to combine both the resume (positioned first in the file) followed by a cover letter into the one file attachment. Please upload a PDF or DOCX version of your resume. Resumes created in Mac Pages should be exported as PDF before uploading or drag your file to this box Are you a current or former employee? * No Current Employee Former Employee

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement?

1. High school diploma or equivalent. Required

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1. Bachelor’s Degree in Human Resources or a related field or an equivalent combination of relevant experience. Required, Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement?

2. Three (3) years of relevant work experience. Required

Yes No

1. One (1) year of healthcare human resources related experience. Required

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1. One (2) year of program administration or related experience. Preferred, within the timeframe listed in the requirement?

2. Proficient with MS Word, PowerPoint, Excel and Outlook. Required

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1. Must possess strong communication, teamwork, and interpersonal skills. Required

Yes No

1. Must have excellent time management, prioritization, and organizational skills, with focus on accuracy, thoroughness and high quality of work. Required

Yes No

1. Ability to maintain confidentiality. Required

Yes No

1. Basic knowledge of human resource processes and experience with an HRIS system (i.e., Workday, Lawson, Peoplesoft, etc.). Required

To advance hope, healing and the best healthcare for children and their families Vision Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education. We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders

• Advocating for the health and well-being of children and families Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable