ADMINISTRATOR V SUPERVISOR

MDH - Deputy Secretary for Health Care Financing and Medicaid 201 W. Preston Street Baltimore, MD 21201 Main Purpose of Job The Waiver Help Team Supervisor is responsible for the strategic oversight, data integrity, and cross-departmental coordination of the Waiver Help Team. The Waiver Help Team uses data, communications, and policy research to ensure complex waiver-related constituent inquiries are thoroughly researched, tracked, and resolved in a timely and consistent manner. The Supervisor serves as a critical bridge between the team and agency leadership, ensuring leadership is informed of emerging issues, trends, and operational needs related to waiver inquiries. The Waiver Help Team Supervisor is a self-directed leader who utilizes data analytics to track departmental performance, identify systemic process improvements, and provide high-level briefings to executive stakeholders. This position manages and directs the work of the Waiver Help Team, establishing priorities, workflows, and service standards for case intake, research, tracking, and closure. This position also provides guidance on complex or sensitive cases, ensures consistent application of eligibility policy and procedures, and monitors workload to prevent delays or dropped cases. This position reviews and synthesizes information provided by analysts and elevates findings, risks, and recommendations to leadership. The Waiver Help Team Supervisor identifies recurring constituent issues and systemic barriers and advises leadership on operational improvements, workflow adjustments, or policy clarification needs. Additionally, this position oversees case tracking and reporting, ensuring accurate and timely metrics related to volume, timeliness, outcomes, and trends are provided to leadership. This position also supervises, plans, and organizes the work of subordinate staff and represents the Waiver Help Team in meetings and briefings with agency leadership as required.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Six years of administrative staff or professional work. Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a Master’s degree from an accredited college or university for five years of the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience. SELECTIVE QUALIFICATIONS Applicants must meet the selective qualification to be considered. Include clear and specific information on your application regarding your qualifications. One (1) year of constituent service experience (i.e., experience/background managing elevated constituent inquiries, especially concerning state or federal policy). DESIRED OR PREFERRED QUALIFICATIONS The desired candidate should possess the following:

• Experience applying and interpreting complex state or federal policy with a specific focus on analysis or implementation of Medicaid Waiver programs (e.g., 1915(c) Home and Community-Based Services / HCBS waivers eligibility policies and statutory requirements.)
• Experience directly supervising professional staff or interns.
• Experience analyzing data to identify trends, establish performance metrics, and translate raw metrics and trend reports into compelling insights, process improvements, and executive-level strategic briefings.

LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

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