Tier II Systems Engineer

ONE STOP COLLECTIBLE CORP

United States

2 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

startup.jobs

Tech stack

Private Networks Multitier Architecture Microsoft Windows Active Directory Active Directory Federation Services Amazon Web Services Apache HTTP Server Apache Tomcat JIRA Bash Shell Business Software Cloud Computing

+25 more

Databases Dynamic Host Configuration Protocol Linux Domain Name System (DNS) VMware ESX Servers Hyper-V Identity and Access Management Internet Information Services (IIS) Issue Tracking Systems InfiniBand Virtual Private Networks (VPN) Network Troubleshooting Lightweight Directory Access Protocols (LDAP) Microsoft Office Windows Servers Routing RSA (Cryptosystem) Software Deployment Virtual Hosting Virtual Local Area Networks Virtualization Technology Web Services Storage Technologies Information Technology Vmware

Job description

Work within Microsoft SQL Server database and collaborate with customers to remotely perform upgrades to software database.
Support and monitor on a daily basis: Microsoft Windows server technologies (Server 2012/2016) operating systems, Exchange, DNS and Active Directory, and virtualization platforms.
Work with Project Manager to determine timeline for software upgrades
Explain the upgrade process and timeline to the customer and assess customer site for readiness
Perform upgrade for customer to install software updates; Work with Implementation Team to perform post upgrade support
Administer Microsoft Windows Server: Account Management, File Management, Active Directory Management, Group Policy Administration, Implementing Server Roles, DNS/DHCP, ADFS, Exchange using Office 365.
Experience with VMware is required.
VMware, experienced in management of ESX virtual hosts (Hyper-V experience ok too, just VMware preferred)
Provide support for Office 365 and AWS Cloud Environment
Provide Tier II desktop, server, networking and application support, troubleshoot and resolve high level technical issues through JIRA ticketing system including new user setups, line of business application support, and hosted application support.
Produce, maintain and update technical documentation and tickets

Requirements

Summary: This position will primarily work with external customers on software upgrades, conversions, and infrastructure as well as other business needs. Will also be back up for the IT Infrastructure Manager for internal network support. Ability to manage a constant flow of work and deal with changing priorities is a must. Work in a team to support the implementation and programming staff members with scheduled deployment of software installations and upgrades. Possess the ability to handle multiple projects at the same time and communicate complex technical concepts to non-technical people. Teamwork and collaboration are key. This position will collaborate internally and externally to service the hub of dairy technology stakeholders and be a team player that focuses on the dairy industry and its uniqueness., · Bachelor’s degree preferred and 4 years’ experience in similar role; or equivalent combination of education and experience.

· Experience administrating Microsoft Windows Server; Account Management, File Management, Active Directory Management, Group Policy Administration, Implementing Server Roles, DNS/DHCP, ADFS.

· Network troubleshooting skills - Layer 2 and 3 switches, VLANs, VPN connections, Routing.

· VMware: ESX

· Web Services: IIS, Apache, Tomcat

· Understanding of one or more storage technologies, such as Fiber Channel SAN, iSCSI and other high-speed interconnects (InfiniBand, 10GbE, etc)

· Cross-platform OS knowledge [Linux and Windows] both workstation and server

· Experience supporting cloud applications such as Office 365 and AWS

· Experience supporting Identity Access Management solutions. Such as LDAP, RSA, ADFS or RADIUS

· Shell or Bash scripting experience