IT Business Svc Coordinator

The IT Business Services Coordinator functions as the primary administrator for VOIP, wireless services, and telecommunications billing, while maintaining comprehensive telecom inventories and supporting automated process improvements for internal and external customers. Serving as a key member of the IT Business Operations team, the specialist oversees a wide range of business, fiscal, project management, and administrative duties, including customer service, budget management, financial reconciliation, and reporting on a significant smaller scale compared to the Sr. IT Business Services Coordinators. The role requires strong knowledge of university policies, procedures, and information systems, as well as significant independence, judgment, tact, and diplomacy when collaborating with staff, faculty, vendors, and multiple departments to efficiently secure high-quality IT services and resolve process issues.

Responsibilities

DATA DRIVEN ANALYSIS AND REPORTING: Performs data-driven analysis and reporting to improve billing processes, enhance customer service, and support long-range planning while serving as the primary liaison between University departments and Telecommunications, maintaining communication, conducting audits, providing training, and coordinating issue resolution to ensure accurate, efficient telephony and billing operations.

MAINTAIN ASSET DATABASE: Maintains a comprehensive and authoritative database of all telephony assets and information, including vendors, phone numbers, devices, serial numbers, departmental assignments, locations, budget and financial details, line history, and other required data to ensure accurate, up-to-date telecommunication records.

SUPPORTS BUDGET AND FISCAL ACTIVITIES: Supports budget and fiscal activities for the IT department by assisting with financial data review, preparing routine reports, ensuring basic compliance with University guidelines, helping with procurement and contract processes, and performing standard budget transactions to keep accounts accurate and operations running smoothly.

COORDINATES IT PURCHASING ACTIVITIES: Coordinates IT purchasing activities in compliance with University guidelines by entering requisitions, monitoring orders through delivery, collaborating with Accounts Payable and Purchasing on invoice and receipt validation, assisting customers with merchandise receipt, releasing payments, and preparing purchasing reports as needed.

ASSISTS WITH IT CONTRACT MANAGEMENT: Assists with IT contract management by ensuring compliance with University guidelines through reviewing new and renewal contracts, monitoring contract activity, preparing requisitions, coordinating with Accounts Payable to process invoices, resolving contract-related issues, and generating contract reports as needed.

Perform all other duties as assigned.

Bachelor’s degree from an accredited college or university with three years of relevant experience performing progressively administrative responsibilities OR Associate’s degree from an accredited college or university and five years of relevant experience performing progressively administrative responsibilities., Experience in an academic environment. Experience with budgets, procurement, and billing, and the ability to work with senior management. Knowledge, Skills, & Abilities Must be proficient with the Microsoft Office Suite: Outlook, Excel, Word Familiarity with Adobe Acrobat (using and modifying PDF documents) is recommended. Must excel in database creation, software use, and maintenance. Needs to be able to use standard office equipment, including multi-functional printers. Must have a strong sense of initiative and be able to prioritize and multitask in a fast-paced, high-pressure environment. SKILLS Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational skills. Should have strong critical thinking skills and reading comprehension, be highly organized, and behave and communicate professionally and confidently. ABILITIES Ability to maintain confidentiality. Ability to write reports, prepare business letters, emails, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.

Shift: Days; M-F (Work outside of the standard business hours may be required) Pay Band: B11 Salary: $56,600/annually Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today! Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Credit Check This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.

Augusta University is Georgia’s innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia’s cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia’s only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other. Augusta University’s distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653., This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. “Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success.” Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited. Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.