Software Engineer

• You thrive at the intersection of engineering and customer + product success, translating ambiguous business needs into elegant technical solutions that drive real value.
• You’re energized by working directly with customers to understand their challenges and architect solutions that transform how they operate.
• You love owning the full customer journey - from initial discovery through production deployment and continuous iteration.
• You’re someone who has worked on early-stage teams, perhaps even as a founder, and excel at wearing multiple hats while maintaining focus on impact.
• You’re an expert at navigating ambiguity and making smart tradeoffs between customer needs, technical constraints, and business objectives.
• You find satisfaction in building solutions that may not always be glamorous but deliver tangible, measurable value to the businesses that depend on them., * Drive end-to-end implementations and solutions: Partner directly with our hotel partners and suppliers to architect, build, and deploy integrations with their existing ERP systems, property management systems, and operational tools.
• Own the customer technical journey: Lead technical discovery sessions, design custom solutions, and ensure successful production deployments that meet specific business requirements. You’ll understand user pain points, scope product specs, and design and build software.
• Build scalable integration frameworks: Create reusable patterns and self-serve tools that accelerate future implementations while maintaining flexibility for customer-specific needs.
• Enable rapid onboarding: Contribute to our hotel onboarding initiative by identifying patterns across implementations and building features that reduce time-to-value for new partners.
• Shape the product roadmap: Surface unmet needs from your direct customer work, prototype solutions, and collaborate with product and engineering to build features that benefit all customers.
• Develop strategic partnerships with our sales and go-to-market-teams: Work closely with key technology partners to ensure deep, reliable integrations that can become distribution channels for Folio.

Working at Folio

• Folio is a Ruby on Rails app with Typescript Node.js automations deployed to AWS.
• Our engineering team meets daily for standup (except Friday) and otherwise keep meetings to a minimum.
• We’re a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners.
• For the most part, we rely on Google Meet, GitHub, Linear, Notion, and Slack to make decisions and get things done day-to-day.

• You have 5+ years of hands-on experience shipping production systems, with a track record of driving customer outcomes from concept to deployment.
• You’re comfortable owning the customer journey from initial pre-sales discovery through production implementation and ongoing optimization.
• You bring strong technical problem-solving skills, especially in fast-changing, ambiguous environments where requirements evolve.
• You’re a full-stack generalist equally adept with client-side and server-side technologies (Ruby on Rails / Hotwire / Typescript / React / Node.js / Postgres).
• You have experience with system integrations, APIs, and building reliable data pipelines between enterprise systems.
• You excel at technical communication - translating complex technical concepts for non-technical stakeholders and gathering clear requirements from vague business objectives.
• You have experience building software for industries with complex operational workflows, ideally in hospitality, payments, or marketplace environments.
• You understand that this is an engineering role with hands-on coding that also encompasses aspects of product management, technical customer success, and solution architecture.

• Craft. We take pride in our work, find joy in execution, and believe that the best companies are built at a steady yet resilient pace.
• Optimism. We believe in ourselves and each other and know anything is possible with the right amount of hustle and grit.
• Ownership. We love making things better and have a strong sense of shared responsibility over everything we create together.
• Hospitality. The industry we’re building for has a culture of service to others, and we bring that energy to how we work together each day.