Technical Quality Specialist

We are looking for a Technical Quality Specialist who will advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma. The ideal candidate will have a strong testing background, be comfortable collaborating in a dynamic, often ambiguous environment where priorities shift quickly, and demonstrate leadership, technical competence, and a passion for quality.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Develop expertise in Figma’s products and customer journeys, from Product Designers to Developers, to accurately diagnose sophisticated bugs
• Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
• Contribute to social support efforts by engaging with customers and users on social media and community platforms
• Own end-to-end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communication to improve customer satisfaction
• Adapt to supporting customers across multiple products - including billing, account management, and occasional weekend or holiday coverage - to ensure global customer support
• Recommend tooling and process improvements to enhance how the team manages and diagnoses bugs
• Collaborate cross-functionally as a subject matter expert to help develop customer-facing and internal documentation, including training materials
• Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements, * Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

• 4+ years of experience working in a QA or Support environment for a technical SaaS product
• Experience collaborating closely with Engineering and Product teams
• Troubleshooting and debugging experience across multiple platforms (Mac, Windows, iOS, and Android)
• Consultative communication skills with the ability to tailor messaging for technical and non-technical audiences, translating complex concepts into concise explanations
• Demonstrated resilience and adaptability, with motivation to experiment, build, and collaborate across teams even amid change or ambiguity

While not required, it’s an added plus if you also have:

• Experience working with design tools like Figma, Adobe Suite, Sketch, Framer
• Ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French, Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. For non-exempt employees, PTO is accrued at a rate equivalent to 15 days per year for full-time employees. Accrued PTO may be used for vacation or personal time, subject to company policy and manager approval. In addition, the company provides 10 paid sick days annually for non-exempt full-time employees. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Hourly Base Pay Range: $45.20-$80.30 USD