DevOps Engineer

The DevOps Engineer is responsible for the design, development, and lifecycle management of automation and integration solutions across Alarm.com’s cloud infrastructure and application platforms. This individual will lead the implementation and operation of continuous integration, automated deployment, and infrastructure-as-code solutions that support the delivery of Alarm.com’s life safety and home automation applications.

This role works closely with Software Engineering, Quality Engineering, Cloud Operations, Security, and Release Management teams to onboard and support applications throughout the full software development lifecycle. The position combines hands-on engineering with operational responsibility to ensure the availability, performance, scalability, and reliability of Alarm.com’s cloud platforms and applications.

Responsibilities

The Engineer’s primary job responsibilities include:

• Partner with Software Engineering to architect and design infrastructure solutions - in the cloud or on-premises - for new and existing applications and features.
• Design and develop tools and frameworks that enable continuous integration and automated infrastructure management across all layers of the cloud stack, including servers, storage, networking, operating systems, management infrastructure, applications, monitoring, and alerting.
• Implement and maintain infrastructure-as-code solutions using Terraform, Ansible/AWX, and Puppet to provision and manage Azure and on-premises infrastructure - including virtual machines, App Services, Service Bus, Storage Accounts, networking (NSGs, load balancers), Key Vault, ACR, and Kubernetes clusters -at scale.
• Own the observability onboarding process for new applications - implementing metrics collection via Telegraf, OpenTelemetry, or native cloud sources, routing metrics through Prometheus into Grafana, and managing Grafana alerting and PagerDuty integrations via Terraform.
• Participate in on-call rotations and incident response to maintain the stability and performance of production services.
• Develop a deep understanding of the architecture and operational characteristics of the Alarm.com cloud platform and implement solutions that improve system reliability, performance, and predictability.
• Evaluate, architect, and implement infrastructure solutions and migrate on-premises workloads to hyperscaler environments including AWS and Azure.
• Troubleshoot infrastructure and application issues across development, staging, and production environments.
• Collaborate with Cloud Engineering, Software Engineering, and Quality Engineering teams to improve operational efficiency and system observability.
• Develop and maintain operational runbooks and documentation to support platform health and stability.
• Support application deployments and improvements across the full software development lifecycle.
• Enable automation and operational improvements using scripting languages and modern DevOps tooling.
• Other duties as assigned., * Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to ‘Keep It Fun,’ which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week., In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred.
• Minimum 3 years of DevOps or cloud infrastructure engineering experience.
• Hands-on experience with cloud and virtualization technologies including VMware, AWS, and Azure.
• Working knowledge of Windows and Linux operating systems in enterprise environments.
• Experience with configuration management and infrastructure-as-code tools such as Terraform, Ansible/AWX, and Puppet.
• Experience with scripting or programming languages such as Bash, Python, Go, C#, and PowerShell.
• Experience supporting operational processes including multi-tiered escalation and on-call procedures.
• Experience with CI/CD pipelines and DevOps tooling including GitHub Actions, Octopus Deploy, Atlassian tools, Git, and ArgoCD.
• Familiarity with server monitoring and application performance monitoring solutions such as Telegraf, Prometheus, Grafana, PagerDuty, OpenTelemetry, New Relic, Dynatrace, and AppDynamics.
• Familiarity with secrets and artifact management technologies including Vault and Artifactory.
• Familiarity with containerization and orchestration technologies such as Docker, Kubernetes (K8s), Azure Kubernetes Service (AKS), and Rancher.
• Ability to work both independently and collaboratively within a team environment.
• Strong problem-solving skills and a self-directed approach to investigating and resolving technical issues.
• Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Preferred Qualifications

• Experience supporting highly available SaaS environments with 99.999% uptime requirements.
• Experience operating large-scale cloud infrastructure supporting distributed applications.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com’s technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions-including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness-is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com’s common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.