IT Service Delivery Manager

Our IT department is looking for a Service Delivery Manager to join our team in Zaventem. In this position, you will ensure that IT services are delivered in line with business expectations, compliance requirements, and operational standards. You oversee service performance, coordinate support partners, and drive continuous improvements across applications, infrastructure, and IT service management processes. What you’ll do IT Compliance & Governance

• Ensure compliance of applications, infrastructure, and end-user services with corporate policies, security standards, and regulatory requirements.
• Coordinate IT audits, remediation plans, and risk mitigation activities.
• Maintain governance controls and IT documentation in collaboration with regional IT and Security teams.

Service Delivery & Support Management

• Manage IT service delivery and support operations, ensuring agreed service levels are achieved.
• Monitor and improve performance through SLAs, KPIs, and ITSM processes.
• Act as the escalation point for major incidents and service-related issues.

Continuous Improvement & IT Initiatives

• Drive improvements across applications, infrastructure, and IT service management processes.
• Coordinate technology initiatives and operational changes to ensure successful adoption and service readiness.
• Support standardization, automation, and efficiency improvements across the IT environment.

• Demonstrable experience in IT Service Delivery, IT Operations, or Infrastructure Support.
• Good understanding of ITIL, ITSM processes, and service performance management.
• Experience managing external service providers and driving SLA/KPI performance.
• Knowledge of IT compliance, security controls, audits, and risk management.
• Strong analytical, problem-solving, and communication skills.
• Fluent in English; French and Dutch.

• Join a global, values-driven organization transforming the automotive industry.
• Freelance contract with the intention & willingness to move to a permanent contract or immediately a permanent contract with a competitive compensation package including a company car and benefits like meal vouchers, insurance, and more.
• Flexible work schedules with hybrid working options (up to 2 days remote).
• Opportunities for career growth and professional development in an innovative international setting.
• Work with renowned Japanese brands, i.e. Toyota & Lexus.
• Be part of a passionate, inclusive team with a collaborative and forward-thinking culture.

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape. Join our team and become part of a leading global automotive company that is transforming tomorrow, together., Inchcape is the leading global automotive distributor operating in +40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Inchcape Belux employs over 250 team members. Our portfolio includes vehicle distribution for world-renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.