EEOC - System Administrator

cFocus Software seeks a System Administrator to join our program supporting the Equal Employment Opportunity Commission (EEOC). This position is onsite in Washington, DC. This position requires a Public Trust or the ability to obtain a public trust clearance., * Provide advanced end-user and business-functional support for incidents that cannot be resolved through Tier 1 or Tier 2 support.

• Review and validate escalations; perform advanced troubleshooting and root-cause analysis; determine whether issues are isolated or system-wide.
• Classify incidents, analyze related tickets and historical trends, and document technical findings, business impact, approvals, resolution, and closure details in the service ticketing system.
• Administer Microsoft Azure, Active Directory, and Microsoft 365, including user accounts, group policies, permissions, access controls, SharePoint, OneDrive, Teams, and Power Apps.
• Maintain and improve automation and continuous build, integration, and deployment infrastructure across multiple environments using PowerShell and other approved utilities.
• Monitor network performance; troubleshoot connectivity; support network protocols, firewalls, infrastructure, and network security requirements.
• Install, update, patch, configure, test, integrate, and troubleshoot enterprise applications across the EEOC network.
• Support the EEOC Windows 11 migration, including planning, application compatibility testing, configuration, administration, deployment, troubleshooting, documentation, and consultation.
• Maintain operating systems and workstation configurations in accordance with United States Government Configuration Baseline (USGCB) requirements.
• Implement workstation security policies, monitor threats, apply system-hardening procedures, and complete approved vulnerability remediation actions within established timelines.
• Coordinate with EEOC security operations personnel to perform desktop virus scans, remediate infected systems, and conduct approved desktop data recovery and backup activities.
• Configure and manage mobile devices and provide technical support for Microsoft products, hardware, software, user accounts, and connectivity issues.
• Install and remove user applications; relocate and configure computers; securely wipe hard drives; complete inventory documentation; and prepare equipment for approved reuse or storage.
• Write and test software installation scripts and resolve application configuration, integration, and deployment issues.
• Provide comprehensive administration, maintenance, troubleshooting, configuration, integration, and sustainment support for current, legacy, upgraded, and newly introduced EEOC software and technologies.
• Coordinate with functional analysts, technical teams, business process owners, vendors, and EEOC management to resolve complex incidents and restore service.
• Follow ITIL-aligned incident, problem, change, and service-management practices and comply with applicable EEOC, NIST, privacy, security, and Section 508 requirements.
• Maintain current technical knowledge and complete required training to support EEOC’s evolving enterprise environment.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; in lieu of a degree, a minimum of ten years of relevant professional experience.
• Demonstrated ability to perform enterprise systems administration and advanced technical support in a Microsoft-based environment.
• Hands-on knowledge of Azure, Active Directory, Microsoft 365, Windows operating systems, PowerShell automation, software deployment, patching, network troubleshooting, and workstation security.
• Ability to conduct root-cause analysis, recognize broader system impacts, and prepare clear, complete, technically accurate incident documentation.
• Strong working knowledge of network protocols, firewalls, access controls, system hardening, vulnerability remediation, endpoint security, backup, and recovery practices.
• Ability to support enterprise applications across current, legacy, and evolving versions and to learn EEOC-specific tools and procedures.
• Professional command of the English language and the ability to communicate effectively with end users, technical teams, business stakeholders, vendors, and Government management.
• Ability to work on-site at EEOC Headquarters during the required operating window and perform occasional approved local or domestic travel or weekend support, as needed.
• Must currently possess or be able to favorably complete the required five-year employment background investigation for a Public Trust position, normally initiated through Standard Form 85P, and meet applicable OPM suitability standards.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

• A “disabled veteran” is one of the following:
• a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• a person who was discharged or released from active duty because of a service-connected disability.
• A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.