Customer Success Manager - Enterprise Transformation Programs

UiPath is looking for a Senior Customer Success Manager with an uncommon profile: not a traditional CSM, but a transformation program leader able to act as a true strategic partner for one of our largest enterprise accounts.

Your mission: drive this client’s automation journey - from RPA industrialization to emerging agentic use cases - by challenging their priorities, shaping a bold vision, and moving the needle where others would simply manage the relationship.

This role requires strong executive presence, the ability to navigate complex organizational dynamics, and a genuine passion for transformation at scale.

What You’ll Do

• Own the transformation roadmap: Define and drive the client’s automation strategy, from planning through value realization, coordinating across internal and external workstreams
• Challenge and advise: Act as a trusted strategic advisor - push back when needed, propose a vision, and proactively identify new automation and agentic AI use cases
• Orchestrate complex programs: Lead cross-functional initiatives across IT and business stakeholders in large, governance-heavy environments
• Build C-suite relationships: Cultivate and sustain executive-level relationships, becoming the go-to partner on automation strategy and digital transformation
• Drive value realization: Define, track, and communicate the business impact delivered through automation - and expand it
• Stay ahead of the curve: Bring thought leadership on industry trends, emerging automation technologies, and AI-powered workflows

• 8+ years of experience leading large-scale IT and/or AI transformation programs in complex enterprise environments - within large organizations or top-tier consulting firms
• Deep understanding of IT operating models and governance, with a proven ability to manage cross-functional initiatives involving both IT and business stakeholders
• Demonstrated capacity to challenge a client, defend a point of view, and navigate the political complexity of large organizations
• Strong interest in public sector transformation
• Autonomous, results-driven, with a natural leadership presence

Nice to have:

• Familiarity with the RPA/automation ecosystem or AI platforms
• Experience in a SaaS or software vendor environment
• Fluency in English & French

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care-about each other, about UiPath, and about our larger purpose.