Interaction Designer - Government Gateway

User-Centred Design: Map end-to-end service flows and interactions based on robust user research, data analytics, and government outcomes.

Prototyping and Testing: Build, iterate, and refine high- and low-fidelity prototypes, wireframes, and user journeys using the GOV.UK Design System.

Accessibility and Inclusion: Ensure all designs comply with WCAG 2.2 AAA/AA standards, creating accessible services that work for users regardless of digital capability.

Agile Collaboration: Work within multidisciplinary teams (User Researchers, Content Designers, Developers, and Product Managers) to champion design choices to non-technical stakeholders.

• Proven track record as an Interaction Designer within digital public services, ideally aligning with the GDS (Government Digital Service) Standard.
• Expertise in evidence-based designtranslating complex user research and operational data into clear design hypotheses.
• Rapid, iterative prototyping experience in an Agile environment.
• Strong stakeholder management skills, with an ability to communicate the business value of good design clearly.