Program Manager - Payment Solutions & Terminal Engineering (APAC Mobility)

Reporting to the Head of Program Management - APAC Mobility, the Program Manager (PM) is responsible for leading the end-to-end technical delivery of strategic terminal, transaction processing, and merchant solution initiatives across the APAC Mobility portfolio.

This role bridges the gap between high-level program governance and deep systems engineering. Operating through a strong technical lens, the TPM does not just track project schedules-they actively understand transaction message flows, analyze terminal system behaviors, interrogate root causes, and evaluate technical architecture. You will own initiatives from inception to post-launch operational stability, managing cross-functional delivery across Engineering, Operations, Product, Risk, and Third-Party Vendors.

Key Immediate Programs & Technical Objectives

_(High-priority initiatives owned end-to-end by this role)

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• Terminal Fleet Security & Vulnerability Remediation: Own the end-to-end program to investigate, diagnose, and permanently resolve terminal vulnerabilities across the fleet (including PIN enforcement logic), conducting root-cause forensics to eliminate future fraud risk.
• Merchant Settlement & Reconciliation Remediation: Lead the cross-functional resolution of complex merchant reimbursement issues ($100k+ scope), performing technical and operational trace-backs into transaction routing and settlement logic to ensure financial recovery and long-term prevention.
• Core Switch & Architecture Advisory: Manage delivery alignment and provide technical architecture input into key inflight modernization projects, including the Postilion replacement and the Open Loop transaction framework., * End-to-End Program Ownership & Governance
• Lead the end-to-end lifecycle of complex technical payment initiatives from initial scoping and root-cause identification through to technical solutioning, testing, deployment, and operational handover.
• Develop and maintain integrated program plans, defining clear technical milestones, resource requirements, critical paths, and budget execution.
• Establish robust project governance, risk/vulnerability registers, dependency tracking, and executive steering reports.
• Manage third-party technology vendors (e.g., terminal hardware/software providers) against strict SLA, delivery, and security standards.
• Technical Triage, Diagnostics & Quality Assurance
• Approach program challenges through a hands-on technical lens-reviewing system logs, terminal configurations, firmware behaviors, and switch-to-host interaction flows alongside engineering teams.
• Perform root-cause analysis on high-severity operational incidents, ensuring technical fixes resolve the core defect rather than just addressing symptoms.
• Partner with Engineering, Finance, Risk, and Operations to audit end-to-end transaction pathways, identifying where technical logic failures lead to financial or merchant discrepancies.
• Review system specs and architecture blueprints (e.g., Postilion switch architecture) to ensure non-functional requirements-such as security, PIN compliance, and transaction integrity-are embedded into delivery plans.
• Stakeholder Leadership & Cross-Functional Alignment
• Translate complex technical root causes, system vulnerabilities, and architecture choices into clear, structured executive communications and commercial business cases.
• Drive cross-functional alignment across Sales, Product, Legal, Engineering, Operations, and Customer Service to ensure technical solutions fit operational workflows.
• Act as the central point of accountability for technical incident escalations, solution sign-offs, and project go/no-go decisions.
• Operational Excellence & Continuous Improvement
• Institutionalize technical lessons learned from fleet remediations into standard deployment models, terminal configuration policies, and program management governance.
• Enhance APAC payment delivery frameworks to ensure future hardware or software rollouts maintain rigorous security and validation protocols.

Technical Lens & Domain Expertise

• Deep Payments & Terminal Knowledge: Proven experience in payment switching, transaction processing, ISO 8583 messaging standards, EMV compliance, and terminal fleet software/hardware management.
• Technical Diagnostics & Forensic Skills: Ability to analyze transaction flows, pinpoint software/firmware failure points, and evaluate technical solution designs independently.
• Switch & Open Loop Familiarity: Conceptual or practical understanding of core payment switches (e.g., Postilion) and modern Open Loop payment frameworks.

Program Management Discipline

• End-to-End Delivery Track Record: Demonstrated success as a Technical Program Manager or Senior Project Manager or similar role delivering complex technical, financial, or engineering initiatives.
• Structured Methodology: Strong expertise across Agile, Waterfall, and hybrid delivery frameworks, including scope control, dependency mapping, risk management, and budget oversight.
• Vendor & Executive Leadership: Proven capacity to hold third-party engineering vendors accountable while delivering confident, transparent updates to senior executives., * Project Management certification (PMP, PRINCE2, SAFe, AgilePM) combined with a Computer Science, Engineering, or technical background.
• Prior experience with WEX or similar enterprise fleet/fuel payment networks.