IT Support Specialist

• Provide first-line technical support to employees
• Respond to IT support requests and troubleshoot common issues
• Assist with software, account, access, and connectivity problems
• Support employee onboarding and offboarding from an IT perspective
• Help configure and troubleshoot laptops, peripherals, and other workplace technology
• Manage and document support requests and their resolution
• Escalate more complex technical issues to the appropriate team
• Maintain internal IT documentation and troubleshooting guides
• Help manage software access, user accounts, and basic permissions
• Support routine software and device setup
• Identify recurring technical issues and suggest improvements
• Help maintain an organized and reliable remote IT environment

• 0-2 years of experience in IT support, technical support, help desk, or a related role
• Basic understanding of computers, operating systems, networks, and common software
• Strong troubleshooting and problem-solving skills
• Patient and service-oriented approach to supporting users
• Strong written and verbal English communication skills
• Ability to explain technical issues clearly to non-technical users
• Good organizational skills and attention to detail
• Willingness to learn and take ownership of issues
• Comfortable working independently in a remote environment

NICE TO HAVE

• CompTIA A+, Google IT Support, or similar certification
• Experience with Windows and macOS
• Familiarity with Microsoft 365 or Google Workspace
• Experience with Jira, Zendesk, or other ticketing systems
• Basic understanding of identity and access management
• Familiarity with remote-support tools
• Previous experience supporting a remote or distributed team

$48,000-$62,000 annually, depending on experience, qualifications, and overall fit for the role.

CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. Our products combine practical business workflows with intuitive technology designed for everyday use.