Conversational AI Engineer

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHAT YOU’LL DO:

• Configure and maintain conversational AI solutions using conversational AI platforms, AI agents, tools, and orchestration frameworks
• Gather, document, and translate business and member-service requirements into conversational AI configurations, workflows, and user experiences
• Design conversation flows, prompts, tool configurations, knowledge sources, and escalation workflows
• Configure integrations with enterprise systems using APIs and service endpoints
• Utilize JavaScript to support validation, business rules, workflow orchestration, and integrations
• Perform testing, validation, troubleshooting, and ongoing platform support
• Coordinate and support user acceptance testing (UAT) activities with business stakeholders
• Monitor performance, analyze conversational data, and optimize prompts, workflows, and user experiences
• Manage knowledge sources, content, and Retrieval-Augmented Generation (RAG) configurations
• Apply governance, security, privacy, accessibility, and compliance standards
• Create and maintain documentation, change records, and operational procedures
• Support deployment, release management, and change control processes for conversational AI solutions
• Support ongoing production operations, issue resolution, and platform maintenance activities
• Collaborate with business, product, operations, technology teams, and vendors to implement and support conversational AI solutions
• Communicate project status, risks, issues, and recommendations to stakeholders
• Support continuous improvement initiatives and platform enhancements

• Bachelor’s Degree in Computer Science, Information Systems, Business Information Systems, or a related field, or equivalent combination of education and experience required
• 3+ years of experience in conversational AI, platform administration, business systems analysis, or a related field required
• 3+ years of experience working with conversational AI platforms required
• 3+ years of hands-on JavaScript experience. Experience with large language models (LLMs), prompt engineering, APIs, and system integrations required

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.