Service Desk Mobile and Desktop and VTC Tier III

Serves as the point of contact for escalated Tier III troubleshooting of PC h/w and s/w, desktop, laptops and printer problems and network applications. Performs in-depth analysis, diagnosis and resolution of desktop and workstations and laptops. Perform support and trouble shooting for mobile devices, iPhones, Android, iPad, tablets Able to support and backfill Video Teleconference (VTC) and Wireless technician with experience working in both areas. Work with tokens and be a Navy Trusted Agent for issuing SIPR Tokens.

Must have a Security+ Certification that is up to date. Must have an active Secret clearance. Must have 7 years of IT experience. Must have 4 years of specialized experience in PC and mobile devices and wireless technologies including expert knowledge of PC operating systems, networking and mail standards and experience working with a team in a help desk environment. Must have experience with Navy Trusted Agent for issuing SIPR Tokens. Must have some leadership experience to assist with the helpdesk on tasks, projects and client’s initiatives. Must demonstrate the ability to communicate orally and in writing well. Must have a positive customer service attitude.

Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability
• Short Term Disability
• 401 (k) Plan
• Paid Time Off and Paid Government Holidays
• Training and Education Reimbursement
• Referral Bonuses

As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.

Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.