Salesforce Administrator

• Salesforce Administration:
• Customize and configure Salesforce to meet the organization’s specific needs.
• Manage user setup, profiles, roles, and permissions.
• Create and maintain custom objects, fields, workflows, and validation rules.
• Develop and implement automation using Flow.
• Maintain data integrity and cleanliness by monitoring and resolving data quality issues, including de-duplication of records.
• SaaS & Identity Administration:
• Collaborate with internal stakeholders to understand their needs and configure the applications accordingly.
• Troubleshoot issues and provide technical support to users.
• Stay updated on the latest features and enhancements in SaaS applications and recommend adopting them when beneficial.
• Training and Documentation:
• Develop and deliver training materials and workshops for Salesforce and other SaaS applications.
• Conduct training sessions for new users and provide ongoing support for existing users.
• Create and maintain documentation on system configurations, processes, and user guidelines.
• Collaborate with other departments to identify training needs and ensure effective adoption of Salesforce and SaaS applications.
• Collaboration and Support:
• Collaborate with Salesforce partners to implement custom solutions and integrations.
• Collaborate with BACR’s existing Salesforce Administrator and other IT teammates to design and deliver solutions.
• Liaise with the user community to gather feedback, understand requirements, and address system issues.
• Proactively identify opportunities for system improvements and efficiency enhancements.
• Provide technical support and troubleshooting assistance to users.

The pay range for the position is what we reasonably expect to pay. Individual compensation is based on various factors, including experience/education, skill set, and geographic location.

• 3 to 5 years of work experience as a Salesforce Administrator or similar role
• Advanced knowledge of Salesforce products and their functionalities
• Salesforce certified administrator
• Experience using various software as a service (SaaS) with a focus on integrations and improving the user experience and training

Preferred:

• Salesforce Service Cloud, Experience Cloud, and Nonprofit Cloud expertise, particularly with additional certifications
• Bachelor’s Degree in Computer Science or a related field
• Skill with FormAssembly
• Familiarity with SOQL queries, data transformations, and advanced reporting.
• Comfortable reading and interpreting Apex and Visualforce.
• Experience supporting or participating in a Salesforce migration or major implementation
• Non-profit experience
• Consulting experience, particularly with business process discovery and user story creation.
• Experience creating training materials and conducting 1-1 or group training
• Security-forward mindset and readiness to work with compliance-sensitive data (e.g., HIPAA/PHI), Administrative Skills, Automation, Business Processes, Computer Science, Consulting, Customer Support/Service, Customer/Client Research, Data Quality, Diversity, Documentation, HIPAA (Health Insurance Portability and Accountability Act), Identify Issues, Information Systems/Technology IS/IT Administration, Needs Assessment, Problem Solving Skills, Salesforce.com, Software as a Service (SaaS), Systems Administration/Management, Systems Maintenance, Technical Support, Training/Teaching, User Interface/Experience (UI/UX)

• 16 paid BACR Holidays, generous paid time off benefits
• Medical, dental, vision, mental health/wellness benefit, hospital indemnity, life insurance, flexible spending account (transit, medical, dependent), 403b program, pet insurance, WellHub
• Professional Development opportunities

Bay Area Community Resources (BACR) promotes the healthy development of individuals, families and communities through direct services, volunteerism, and partnerships in the San Francisco Bay Area.

We have deep respect for the communities we serve throughout the Greater San Francisco Bay Area, the dedicated staff who show up for those in need, and the opportunity we have been given through this work to promote resilience in tens of thousands of individuals every year.