Technical Support

This role provides technical support in Azure Monitoring and Automation Space to customers partners internal staff and others on critical issues experienced with technologies A Support Engineer is responsible for providing quality support for Azure Monitoring and Automation with a high degree of customer happiness provide responsive and reliable technical solutions and information to customers

• Azure Monitoring and Automation includes the following technical areas
• Azure Automation
• Azure Log Analytics
• Azure Monitor Alerts and Essentials
• Azure Application Insight

• 4 years of experience in systems deployment admin network operations software support Cloud or IT Consulting
• Required Skills Strong knowledge on Windows Linux OS Client Server knowledge understanding of Cloud services Azure Azure Active Directory Azure Automation Runbook Management PowerShell TCPIP and HTTP
• Preferred Strong Linux Windows OS Knowledge Linux Windows Update Patching Management Having certifications on AZ900 Azure Fundamentals and AZ104 Azure Administrator is a plus
• System AdministrationConfiguration of Windows and Linux Operating systems
• Windows and Linux
• o Event LogsSyslogs Analysis
• o Patch and Security Update Management
• o Performance analysis using built in performance counters
• Network connectivity for both private and public networks
• Conceptual knowledge of Azure Active Directory Security and Access Control
• Automating Operating System tasks through the use of Powershell scripting
• Good Communication Skills spoken and written English
• Recent work experience in a customer facing role
• Strong problemsolving skills includes troubleshooting problem analysis and resolution good judgmentdecision making ability

24/7 support model rotational shifts Excellent customer service skills and customer focused attitude