Implementation Specialist

Product Implementation Support:

• Effectively tracking and supporting multiple implementation projects concurrently, ensuring their timely delivery within predefined scope.
• Configuring and customizing the SaaS platform to meet client-specific requirements and solutions designs.
• Executing on implementation plans and post-implementation product-based projects.
• Troubleshooting and resolving issues during implementation, testing, and deployment phases.
• Supporting User Acceptance Testing (UAT) and client go-lives with technical expertise and platform insight.
• Providing training and end-user support during and after the implementation process.
• Contributing to internal best practices, process documentation, and implementation methodology improvements.

Client Support:

• Acting as a subject matter expert on all Unboxed software products by creating support documentation, responding to user requests for assistance and creating and distributing scheduled and ad hoc reports.
• Providing initial troubleshooting for user identified errors or bugs including recreating issues and testing software on multiple browsers and devices.

Product Development Support:

• Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solution
• Proactively documenting steps to recreate software defects; partnering with the Quality Assurance Team to log and communicate bugs.
• Uploading files and basic information into Unboxed software as necessary.

• Experience working with enterprise-level clients and key stakeholders.
• Proactive approach and a willingness to work collaboratively to meet clients’ needs.
• Exceptional verbal, written communication, and interpersonal skills with the ability to explain technical concepts to non-technical audiences.
• Strong understanding of software configuration, system integrations, and implementation methodologies.
• Ability to interpret business requirements and translate them into effective software solutions.
• Proven ability to build trust and long-term relationships with clients and cross-functional internal partners.
• A mindset for refining processes and driving implementation efficiencies., * 4-6 years B2B client services experience with 3+ years of configuration and implementation experience with a company providing a complex SaaS platform to multiple enterprise-level clients.
• Proficiency with Microsoft Office Suite required; Atlassian software experience a plus
• Bachelor’s degree preferred.

Unboxed team members benefit from our comprehensive compensation and rewards program which includes:

• Competitive salary and benefits
• Ample paid time off
• Dynamic and convenient office location - unlimited snacks, casual dress code, covered parking and gym on site
• Open communication and a commitment to fostering teamwork across the organization