Senior advisor, Technical support

The workplace technology environment is a key component of CDPQ’s information technology evolution strategy, with the objective of enabling connectivity anytime, anywhere, supporting the organization’s global footprint, and ensuring the deployment of tools that foster collaboration. This includes the evolution of workstations, management of productivity tools, videoconferencing, and telephony.

Within the Workplace support team in London, the advisor provides support, maintenance, and troubleshooting for computers, peripherals, and software in accordance with established standards. The role involves interacting directly with users, following up on requests, and ensuring issues are fully resolved. The individual will provide support to the London office as well as other offices across Europe.

What You Will Do

• Serve as a primary point of contact for users on technology support matters;
• Manage requests end-to-end, ensuring thorough follow-up and proactive communication;
• Analyze, diagnose, and resolve a wide range of incidents related to workstations, applications, equipment, and IT services;
• Install, configure, maintain, and refresh computer equipment and peripherals according to established standards;
• Ensure the proper functioning of collaboration tools, meeting room technologies, and audiovisual equipment;
• Provide hands-on support in an international, multi-site environment, while taking local business priorities into account;
• Coordinate technology-related activities associated with employee onboarding, integration, internal moves, and offboarding;
• Contribute to technology deployments and projects aimed at enhancing the user experience;
• Document incidents, solutions, and procedures while supporting the standardization of support practices;
• Assist users in adopting tools, best practices, and new ways of working;
• Collaborate closely with internal teams, vendors, and partners to resolve complex or high-priority issues;
• Participate in on-call support and ensure appropriate escalation of critical situations as required.

• Self-driven, accountable, and proactive;
• Collaborative, solution-oriented, and skilled at building trusted relationships;
• Comfortable working in dynamic, multicultural, evolving, and ambiguous environments;
• Strong organizational skills, attention to detail, and a focus on priorities, service excellence, and continuous improvement;
• Strong communication skills, with the ability to simplify complex concepts, engage stakeholders, and positively influence others.

What You Bring

• 2 to 5 years of experience in technology support or end-user computing environments;
• Strong client service orientation and consulting skills;
• Understanding of IT support in an international context is an asset;
• Ability to manage multiple priorities in a fast-paced environment;
• Strong analytical, diagnostic, and problem-solving skills;
• Good knowledge of Windows, Microsoft 365, Intune, collaboration tools, conference room technologies, and audiovisual equipment;
• Full fluency in English, both written and spoken;
• Knowledge of French, an asset.

At La Caisse:

• We value your unique contribution to a world-class team.
• We give you work that allows you to flourish and excel.
• We offer opportunities to learn from experts who generously share their knowledge.
• We are fully invested so that you can fulfil our mission every day.

Over the years, we have built a strong culture based on four pillars: ambition to push ourselves further, accountability to bring our convictions to life, openness to grow through creative ideas, and collaboration to drive us toward the best outcomes., Feeling that my role is important. Having fun every day. Growing in step with my ambitions. Earning compensation that reflects my contribution. That’s the professional experience La Caisse offers!