Help Desk Support Specialist Level I

Are you passionate about technology and providing top-notch customer support? Look no further! Advanced Tech Inc. is seeking a skilled individual to join our dynamic team in Sioux Falls, SD. As a member of our team, you will play a crucial role in ensuring our clients receive the best Help Desk assistance possible., Job Duties: IT Support will perform computer related Installations and Technical Support, along with customer service mostly over the phone and remote.

IT Support: To install, and maintain all hardware such as routers, switches, wireless, servers, workstations, laptops, printers, phones, network devices. Analyze and resolve network hardware, software, and performance problems in a timely and accurate fashion. Work with Active Directory, file shares, mapped drives, print, Office 365 and backups, and their associated operating systems and software. Create/maintain documentation for configurations, processes, of customers IT systems Respond to and investigate customer/end user inquiries, concerns, and issues via phone, ticketing, and email in a timely and courteous manner. Assist customers/end-users with questions on product installation, usage, and implementation. Work with customers to find the best support, software, and hardware solutions. Must be trustworthy, responsible, dependable, and very organized. This position requires analytical thinking, problem solving research skills, Organizational, communicational, and customer service skills are a must. Individuals must have a desire and willingness to learn and maintain knowledge. Need a neat appearance and good multi-tasking skills.

• Associates degree in technology preferred or CompTIA A+/ Network+.
• Excellent communication and customer service skills
• Strong problem-solving abilities
• Knowledge of Windows and Mac operating systems
• Ability to work independently and as part of a team, Analysis Skills, Communication Skills, CompTIA A+, CompTIA Network+, Computer Maintenance, Customer Support/Service, Documentation, Hardware Administration, Hardware Installation, Help Desk, Information Technology & Information Systems, Laptop PC, Mac Operating System, Microsoft Active Directory, Microsoft Windows Operating System, Network Administration/Management, Network Performance/Analysis, Network Routers, Network Software, Network Switching, Network System Hardware, Operating Systems, Organizational Skills, Printers, Problem Solving Skills, Research Skills, Sales Management, Software Administration, Systems Administration/Management, Team Player, Technical Support, Time Management, Wireless Communications

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• Holiday Pay

Advanced Tech Inc. is a leading technology solutions provider of 25 years based in Sioux Falls, SD. We specialize in providing businesses with top-of-the-line IT services, support, and solutions to help them succeed in today’s rapidly evolving digital landscape. With a team of dedicated professionals, we are committed to delivering unparalleled support and guidance to our clients, ensuring they have the tools and resources needed to thrive. At Advanced Tech Inc., we believe that technology should empower businesses to reach their full potential, and we are dedicated to making that belief a reality for all our clients.

Check out our website at www.advancedtechinc.com

An ideal candidate will be able to manage client networks, troubleshoot and resolve issues, and complete projects, remotely, over the phone, or in our office.