Infrastructure Operations Engineer

About this roleThe challengeWe’re at a pivotal stage in the evolution of our cloud platform. To continue scaling efficiently and strengthening reliability, we are expanding our Operations & SRE capabilities. Our infrastructure supports mission-critical services for our customers, and ensuring performance, stability, and continuous improvement is at the core of our vision.As a Site Reliability Engineer / Systems Administrator, your mission will be to monitor and optimize our cloud systems, automate processes, ensure effective incident management, and help us maintain a robust, scalable and secure infrastructure. You will play a key role in minimizing downtime, improving operational efficiency, and supporting sustainable growth.You’ll be part of a highly collaborative engineering environment, working closely with DevOps, Product and Development teams to build reliable services from the ground up, enforce good operational practices and contribute to ongoing enhancements that impact thousands of users.Collaboration will be essential. You will support critical infrastructure decisions, lead incident response, proactively detect risks and ensure that both technology and teams can continue to scale confidently.Requirements that are important for usExperience in administration of large-scale cloud or MSP infrastructures.Expert in Linux systems (a must).Experience working with critical environments requiring fast and effective incident resolution.Solid networking expertise: TCP/IP, DNS, load balancing, firewalling, network virtualization.Experience with network storage solutions (Ceph, NFS or similar).Knowledge of virtualization and cloud orchestration platforms.Database administration basics: MySQL, MariaDB or PostgreSQL.Experience with monitoring and tuning tools (Zabbix, Nagios, Prometheus, Grafana, Datadog…).Understanding of ITIL processes for managing incidents, problems, and changes.Key skills and expected impactStrong documentation practices and contribution to operational knowledge.Monitoring and optimization of performance, identifying bottlenecks and preventing service interruptions.Ability to lead root cause analysis and prevent recurring incidents.Implementation of centralized log management and analysis.Excellent communication in Spanish and intermediate English.Nice to haveExperience with Ansible for automation and configuration management.Experience with web servers and virtualized platforms.Advanced security knowledge and system hardening.Analytical mindset focused on operational excellence.Experience with ticketing systems (workflow creation, prioritization, follow-up).ToolsMonitoring & performance: Prometheus, Grafana, Nagios, Zabbix, Datadog, or similarLogging: Centralized log management systemsDatabases: MySQL, MariaDB, PostgreSQLOrchestration: CloudStack, OpenStack, or similarCollaboration & knowledge base: Jira, Confluence, Microsoft 365, SlackTicketing & ITSM: ITIL-based toolsAbout usPlenit (formerly Jotelulu) is the Operating Platform for IT Service Providers. We help MSPs, ISVs, VARs, and IT resellers run, scale, and grow their businesses on top of our own sovereign infrastructure, with footprint across Europe and the Americas.We are a European cloud platform with a clear conviction: digital sovereignty matters, and the IT channel deserves a partner that speaks their language, builds for their reality, and stays close to the ground. We are not enterprise-y. We are simple, pragmatic, and obsessed with our partners’ success.Five years in, we are 130 people, four countries, and growing fast - which is exactly why we are bringing this role on now.We’re passionate about technology, but we’re also a bit geeky-we love Star Wars, video games, 90s movies, and pop culture.We work hard and with passion, but we also have a great time together. At Jotelulu, you’ll find a balance between work and fun, where teammates often become friends, and boredom is rare-there’s always something new, unexpected, and memorable happening.Videos behind the scenesMeet our team!This is how we roll at events!Our own event, the SUMMITWhat We OfferAt Plenit, we aim to create an environment where people can grow, enjoy what they do, and bring their best selves to work. That’s why we’ve designed a benefits package that reflects who we are, how we work, and what we value as a company.Our CultureOur culture is how we work, how we relate to one another, and how we build something meaningful together.It’s not about “cool” values for a website - it’s about real behaviors we live every day: a positive atmosphere, accountability, trust, and effectiveness.We are committed to:A great working environment built on teamwork, optimism,joyand the drive to do things well.Responsibility andownership, because everyone knows what needs to be done and finds the way to make it happen.Trust, as the foundation of teamwork and our relationships with partners.Effectiveness, focusing on results and constantly challenging ourselves to ensure we’re on the right path.Special DaysYou’ll enjoy:December 24th and 31st off,Your birthday off - because we believe your day should be yours.Competitive SalaryWe offer a competitive salary aligned with the market and reviewed periodically to ensure fairness and recognition.Continuous LearningWe support your professional growth through internal training, learning resources, and development plans tailored to your career path.Private Health InsuranceYou’ll have access to private health coverage, giving you peace of mind and support in your day-to-day life.Informal EventsWe believe in celebrating achievements, strengthening team bonds, and having fun along the way. We regularly organize informal events and activities to enjoy time together and reinforce our team spirit.

Experience in administration of large-scale cloud or MSP infrastructures. Expert in Linux systems (a must). Experience working with critical environments requiring fast and effective incident resolution. Solid networking expertise: TCP/IP, DNS, load balancing, firewalling, network virtualization. Experience with network storage solutions (Ceph, NFS or similar). Knowledge of virtualization and cloud orchestration platforms. Database administration basics: MySQL, MariaDB or PostgreSQL. Experience with monitoring and tuning tools (Zabbix, Nagios, Prometheus, Grafana, Datadog…). Understanding of ITIL processes for managing incidents, problems, and changes. Key skills and expected impact Strong documentation practices and contribution to operational knowledge. Monitoring and optimization of performance, identifying bottlenecks and preventing service interruptions. Ability to lead root cause analysis and prevent recurring incidents. Implementation of centralized log management and analysis. Excellent communication in Spanish and intermediate English. Nice to have Experience with Ansible for automation and configuration management. Experience with web servers and virtualized platforms. Advanced security knowledge and system hardening. Analytical mindset focused on operational excellence. Experience with ticketing systems (workflow creation, prioritization, follow-up). Tools Monitoring & performance: Prometheus, Grafana, Nagios, Zabbix, Datadog, or similar Logging: Centralized log management systems Databases: MySQL, MariaDB, PostgreSQL Orchestration: CloudStack, OpenStack, or similar Collaboration & knowledge base: Jira, Confluence, Microsoft 365, Slack Ticketing & ITSM: ITIL-based tools

A great working environment built on teamwork, optimism, joy and the drive to do things well. Responsibility and ownership , because everyone knows what needs to be done and finds the way to make it happen. Trust , as the foundation of teamwork and our relationships with partners. Effectiveness , focusing on results and constantly challenging ourselves to ensure we’re on the right path. Special Days You’ll enjoy: December 24th and 31st off, Your birthday off - because we believe your day should be yours. Competitive Salary We offer a competitive salary aligned with the market and reviewed periodically to ensure fairness and recognition. Continuous Learning We support your professional growth through internal training, learning resources, and development plans tailored to your career path. Private Health Insurance You’ll have access to private health coverage, giving you peace of mind and support in your day-to-day life. Informal Events We believe in celebrating achievements, strengthening team bonds, and having fun along the way. We regularly organize informal events and activities to enjoy time together and reinforce our team spirit.

Plenit (formerly Jotelulu) is the Operating Platform for IT Service Providers. We help MSPs, ISVs, VARs, and IT resellers run, scale, and grow their businesses on top of our own sovereign infrastructure, with footprint across Europe and the Americas. We are a European cloud platform with a clear conviction: digital sovereignty matters, and the IT channel deserves a partner that speaks their language, builds for their reality, and stays close to the ground. We are not enterprise-y. We are simple, pragmatic, and obsessed with our partners’ success. Five years in, we are 130 people, four countries, and growing fast - which is exactly why we are bringing this role on now. We’re passionate about technology, but we’re also a bit geeky-we love Star Wars, video games, 90s movies, and pop culture. We work hard and with passion, but we also have a great time together. At Jotelulu, you’ll find a balance between work and fun, where teammates often become friends, and boredom is rare-there’s always something new, unexpected, and memorable happening. Videos behind the scenes Meet our team! This is how we roll at events! Our own event, the SUMMIT What We Offer At Plenit, we aim to create an environment where people can grow, enjoy what they do, and bring their best selves to work. That’s why we’ve designed a benefits package that reflects who we are, how we work, and what we value as a company. Our Culture Our culture is how we work, how we relate to one another, and how we build something meaningful together. It’s not about “cool” values for a website - it’s about real behaviors we live every day: a positive atmosphere, accountability, trust, and effectiveness.