Senior Manager Information Technology Global Technology Services

The Senior Manager of Global Technology Services is responsible for the following: global infrastructure and compute services, enterprise tooling platforms, vulnerability management execution, unified communications, platform engineering, service monitoring, vendor management, and cross-regional integration with enterprise technology, security, and business stakeholders.

This role is responsible for both strategic delivery and operational execution, with a focus on scalable, standardized, and secure global services., * Global Technology Platform Leadership - Lead global compute, infrastructure, and tooling services to ensure reliability, scalability, and standardization across regions.

• Enterprise Tools & Platform Services - Own enterprise platforms including monitoring, ITSM, automation, and collaboration tools. Ensure consistent global adoption and operational effectiveness.
• Vulnerability Management & Risk Reduction - Lead global vulnerability remediation initiatives in partnership with Security, ensuring infrastructure, compute, and tooling platforms meet defined risk and compliance standards.
• Unified Communications & Collaboration - Oversee global unified communications platforms and initiatives to ensure reliable, secure, and consistent end-user collaboration experiences.
• People Leadership & Talent Development - Manage managers and senior individual contributors across Tools and Compute teams. Provide coaching, performance management, and succession planning.
• Strategic Programs & Cross-Functional Initiatives - Lead major global technology initiatives, vendor engagements, and transformation efforts as assigned.

Required: Bachelor’s degree in computer science, Information Systems, Information Technology, Software Engineering, or related experience.

Preferred: Project Management Professional (PMP) certification

Advanced (Azure/AWS) cloud certifications

Language Required: Fluent in English

Experience

Required:

• 10+ years of business experience
• Demonstrated leadership of global or multi-regional technology teams
• Subject matter expertise in one or more areas including infrastructure, compute, enterprise tooling, or platform services
• Experience managing large-scale initiatives and cross-functional programs

Preferred:

• Experience working in a publicly traded company
• Experience leading global standardization or transformation initiatives, * Infrastructure and compute platforms (on-premise and cloud)
• Enterprise tooling platforms (monitoring, ITSM, automation)
• Vulnerability management processes, remediation frameworks, and tooling
• Ability to independently lead complex technical initiatives

Preferred:

• Hybrid cloud platforms (AWS, Azure)
• Automation and configuration management tools
• Experience leading teams focused on Infrastructure as Code and DevOps.
• Unified communications platforms (e.g., Microsoft collaboration services)

Other Skills

Required:

• Strong leadership and interpersonal skills to manage senior technical staff
• Ability to partner effectively with Security, Architecture, and Business stakeholders
• Strong operational discipline with the ability to balance strategy and execution

Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

• Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an ‘Employee-First Approach’ focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.