Systems Analyst - Messaging

The Messaging Systems Analyst is responsible for the engineering, operations, and continuous improvement of Truist’s enterprise messaging platforms. This role supports highly available, secure, and compliant email and messaging services used across the enterprise, with a focus on Microsoft Exchange, email security, compliance, and secure message delivery.

This role partners closely with architecture, cybersecurity, risk, and operations teams to ensure messaging services meet business needs, regulatory requirements, and Truist technology standards.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.), Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Gather, formulate and define requirements to solve intermediate to complex messaging problems.

2. Engineer, support, and enhance enterprise messaging platforms, including: * Exchange Online * Exchange SE (Subscription Edition) or 2019 * Microsoft Outlook (desktop, web, and mobile)

3. Design, implement, and maintain secure email and message hygiene solutions, including: * Cisco IronPort * Proofpoint * Secure Email Relay solutions

4. Administer and support enterprise messaging and compliance platforms, including: * Enterprise RightFax or similar e-faxing solution * Global Relay (archiving, supervision, retention)

5. Monitor system health, performance, and availability to ensure SLA and uptime commitments are met.

6. Partner with Cybersecurity, Risk, Legal, and Compliance teams to ensure messaging platforms meet regulatory, security, and audit requirements.

7. Support incident response, root cause analysis, and remediation for messaging-related issues.

8. Participate in platform upgrades, migrations, and modernization efforts aligned to Truist’s technology roadmap.

9. Develop and maintain technical documentation, operational runbooks, and standard operating procedures.

10. Contribute to automation and operational efficiency initiatives where applicable.

11. Provide Tier 3 support and mentoring to junior engineers as needed.

12. Participate in on-call rotation as required.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Information Technology-related field, or equivalent education and related training

2. Six years of experience or equivalent proficiency in application analysis and design

3. Excellent verbal and written communication skills

4. Ability to work independently or as a member of a team

5. Ability to direct and train other team associates

6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

1. Experience in a financial services or other highly regulated environment.

2. Experience with Microsoft 365 administration beyond Exchange (e.g., identity, security integrations).

3. Scripting or automation experience (PowerShell preferred).

4. Experience supporting large-scale, highly available messaging environments.

5. Familiarity with audit, risk findings, and remediation processes.

6. Microsoft or messaging-related certifications (preferred but not required)., Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

AD&D insurance, Health insurance, Vision insurance, Dental insurance, Life insurance, Pension plan, Paid holidays, RSU, General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As