Manager of Service-Aware Transformation - Platform...

1. Service-Aware Operating Model Implementation

• Define and operationalize the Service Ownership Model

• Establish clear accountability boundaries for services, Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Direct the engineering and deployment of significant delivery projects in accordance with specified technical requirements, schedules and budgets, including Agile methodologies.

2. Oversee the planning, design, engineering, testing and deployment of application projects in conjunction with a variety of resources, which may include Waterfall or Agile approaches.

3. Develop departmental plans, including business, financial, production and/or organizational priorities based on IT and focuses on long-term operations planning and performance, and broader business objectives and priorities.

4. Apply an in-depth understanding of systems engineering and administration and a basic understanding of other IT disciplines in guiding and coaching team members.

5. Identify and resolve complex technical, operational, and organizational problems.

6. Impact results by supporting the funding of projects, products, services, and/or technologies.

7. Maintain appropriate Risk Profile through owning the first line of Risk defense, proactively identifying risks, and implementing the necessary mitigations where warranted. Partner effectively with 2nd line of defense, Auditor, and regulators to ensure Risk is identified and mitigated appropriately.

8. May play lead role or technical consultant role in large or complex projects or initiatives.

9. Has full management responsibilities for teammates: hiring, disciplinary, coaching, terminating, performance reviews., Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor degree and equivalent education and experience, which could include any combination of eight years of experience in IT software engineering, five years’ relevant business experience (i.e. making technical-related decisions on the business side), five years’ experience in project management, and at least two years of management experience

2. Broad and in-depth knowledge of technology trends, competitive environment, regulatory requirements and trends, and IT strategies employed to continually meet the demands of clients and regulators

3. Ability to translate enterprise level strategic planning information into software and data management needs, create business plans, and turn them into effective business solutions

4. Executive level communications skills, including, strong negotiation/facilitation/presentation skills and experience negotiating with vendors for relevant products and services

5. Ability to solve unique and highly complex technical, operational, and organizational problems

6. Ability to lead and manage the performance of multiple teams against a set of financial and operational objectives

7. Experience managing projects with enterprise-wide implications from conception through implementation

Preferred Skills:

• 8+ years in platform engineering, IT operations, or architecture

• Experience in large-scale transformation initiatives

• Strong knowledge of ITSM, CI/CD, observability, and cloud environments

• Executive presence with engineering depth

• Proved ability to drive clarity, accountability, and measurable outcomes

• Ability to translate strategy into execution

• Banking or financial services experience, Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

The annual base salary for this position is $170,000-$190,000. Additional incentive pay is available for this position.