AI Change Enablement & Communication Lead

Join WSP’s global journey to enable responsible and effective AI adoption across the organization.

We are looking for an AI Change Enablement & Communication Lead to play a key role in driving adoption of AI capabilities by shaping how we communicate, enable, and support behavioral change across our teams. This is a highly visible, global role where you will work across functions and regions to ensure AI is understood, adopted, and used effectively throughout business.

The Opportunity As the AI Change Enablement and Communications Lead, you will design and execute targeted change and communication strategies that address behaviors, barriers, and clearly articulate “why it matters” to the organization. You will be instrumental in translating AI capabilities into practical, human-centered messaging that supports real adoption and impact., * Develop and execute AI change enablement and communications strategies aligned with business priorities

• Define key audiences, desired behaviors, barriers, and interventions to drive adoption
• Own internal communications, including campaigns, announcements, leader toolkits, and recurring updates
• Produce executive-level communication materials summarizing impact, progress, and next steps
• Translate AI capabilities into clear, practical messaging and real use cases
• Gather frontline feedback and continuously refine strategies based on insights
• Promote responsible AI use, including awareness around privacy, confidentiality, security, and governance
• Measure engagement and adoption through defined KPIs and adjust strategies accordingly
• Facilitate workshops and enablement sessions across a distributed, global organization

• 5+ years of experience in change management, internal communications, digital adoption, or transformation enablement
• Experience supporting technology, digital, or AI-related initiatives
• Proven ability to design and execute structured change plans (audiences, behaviors, barriers, interventions)
• Strong storytelling and communication skills, with experience developing multi-channel campaigns and leadership materials
• Ability to operate at an executive level, translating complex topics into clear, actionable insights
• Strong stakeholder management skills across multiple functions (IT, Product, HR, Communications, Legal, Business)
• Data-driven mindset, with experience measuring adoption and iterating based on insights
• AI fluency: ability to explain capabilities, limitations, and use cases in a practical and accessible way
• Experience promoting responsible and safe use of technology
• Strong facilitation skills in multicultural and distributed environments
• Advanced English (Spanish or Portuguese is a plus)

Preferred

• Bachelor’s degree in Communications, Business, HR, Organizational Development, Marketing, or related field
• Certifications such as Prosci, ADKAR, CCMP, PMP or similar

WSP is a global leader in engineering and professional services. We are committed to innovation, collaboration, and delivering impactful solutions worldwide. This role is part of our broader transformation journey, where technology and people come together to shape the future of our organization.