IT Support Engineer

MCS Group is delighted to be partnering with an established technology services provider as they seek an experienced 2nd Line Support Engineer to join their growing service desk team. This is an excellent opportunity for a technically strong support professional who enjoys troubleshooting varied infrastructure issues, taking ownership of incidents and delivering a high standard of service across a diverse customer base. The Role

• Provide 2nd line support across hardware, software, cloud and infrastructure technologies.
• Act as an escalation point for 1st line engineers.
• Take ownership of incidents and manage them through to resolution within agreed SLAs.
• Troubleshoot issues across Microsoft 365, Windows Server, virtualisation, networking and security.
• Maintain accurate ticket records and communicate progress clearly to customers.
• Escalate complex technical or operational issues when required.
• Provide occasional on-site support at customer locations.
• Share technical knowledge and contribute to the continued development of the wider support team.

• Previous experience in a 2nd line IT support position.
• Strong knowledge of Microsoft 365, including Exchange Online, Teams, OneDrive and SharePoint.
• Experience supporting Windows Server environments.
• Strong troubleshooting skills across several of the following:
• Azure
• Intune and mobile device management
• Hyper-V or VMware
• Exchange
• Networking, managed switches and VLANs
• Fortinet or SonicWall firewalls
• Microsoft Defender, Webroot or Sophos
• SAN and NAS storage
• SQL Server
• A proactive, hands-on approach to technical problem-solving.
• Excellent customer service and communication skills.
• The ability to manage competing incidents within SLA timeframes.
• Previous experience within a managed service provider would be advantageous.
• A clean UK driving licence, access to your own vehicle and business-use insurance.

• Structured technical training and career development.
• 23 days’ annual leave plus bank holidays and your birthday off.
• Option to purchase additional annual leave.
• Company pension and life assurance.
• Health cash plan and employee assistance programme.
• Two paid volunteering days each year.
• Cycle-to-work, electric vehicle and technology schemes.
• Regular company social events and employee recognition initiatives.

MCS Group is a leading professional recruitment services company resourcing for the specialist IT & Digital, Technical & Engineering and Professional Services recruitment markets in Northern Ireland. MCS Group is widely recognised as a genuine market leader in IT & Digital recruitment in Northern Ireland, with an increasing profile in the Technical & Engineering and Professional Services markets.

At MCS we connect people!! We work with the majority of NI’ leadings employers in the sector, from large foreign direct investment (FDI) organisations to successful, locally owned technology firms, connecting talented professional with the best career opportunities.

Our Team

At MCS Group our track record is impressive and through our highly experienced team we offer employers almost 100 years successful delivery experience in specialist disciplines.

Our consultants know the market and speak your language. They will help you cut through the flannel and will work hard to help you achieve your goals, either as candidate seeking a career improvement or an employer seeking talented people.

Ethics & Values

Honesty, trust and confidentiality are the pillars which underpin everything we do. We are known for treating people with respect and will deal with you in a straightforward manner. We are focused on long term wins for our candidates and clients.