IT Support Engineer

IT Support EngineerBusiness Intelligence SectorUp to 38K, depending on experience + benefitsPermanentWest EndHybrid3-IT/RvF

About the Client:

VWA is working with a highly respected international advisory firm that operates at the intersection of risk, strategy and intelligence. They are looking for a proactive IT Support Engineer to join the team.

About the IT Support Engineer role:

This is a hands-on IT Support Engineer role supporting employees across the organisation, providing both first and second-line technical support while helping to maintain and improve IT infrastructure, Microsoft 365 environment, cybersecurity posture and business systems.

Responsibilities will include (but are not limited to):

• Provide first and second-line IT support to employees across the organisation.
• Take ownership of incidents and service requests from investigation through to resolution, ensuring excellent customer service throughout.
• Troubleshoot Windows, Microsoft 365, networking, VPN, printing, hardware and application issues.
• Support and maintain network infrastructure, including switches, wireless networks and firewalls.
• Support cybersecurity activities
• Provide guidance and technical support to junior members of the IT team as the department grows.
• Support on additional ad-hoc tasks, as required.

Essential Skills and Experience:

• Previous hands-on experience in a 2nd Line IT support role or equivalent.
• Strong troubleshooting skills across Windows 11, Microsoft 365 and end-user computing.
• Excellent working knowledge of Microsoft 365 administration and support.
• Experience supporting Microsoft Entra ID, Exchange Online, Teams, SharePoint and OneDrive.
• Experience administering Microsoft Intune or another endpoint management platform.
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs.
• Experience using service desk and ticket management systems.
• Experience supporting both office-based and remote users.
• Strong analytical and problem-solving skills with a logical approach to troubleshooting.
• Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users.
• Demonstrable experience managing technical issues independently with minimal supervision.
• Proactive, able to work well independently and as part of a team
• Strong attention to detail
• Able to take ownership of problems through to resolution

Additional Information:

• Salary up to £38K, dependent on experience
• plus excellent benefits
• Hybrid working pattern available once settled in the role
• West End office location

• Previous hands-on experience in a 2nd Line IT support role or equivalent.
• Strong troubleshooting skills across Windows 11, Microsoft 365 and end-user computing.
• Excellent working knowledge of Microsoft 365 administration and support.
• Experience supporting Microsoft Entra ID, Exchange Online, Teams, SharePoint and OneDrive.
• Experience administering Microsoft Intune or another endpoint management platform.
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs.
• Experience using service desk and ticket management systems.
• Experience supporting both office-based and remote users.
• Strong analytical and problem-solving skills with a logical approach to troubleshooting.
• Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users.
• Demonstrable experience managing technical issues independently with minimal supervision.
• Proactive, able to work well independently and as part of a team
• Strong attention to detail
• Able to take ownership of problems through to resolution

VWA is working with a highly respected international advisory firm that operates at the intersection of risk, strategy and intelligence. They are looking for a proactive IT Support Engineer to join the team.