IT Helpdesk Technician

Horizon Retail Construction is a nationally recognized general contractor specializing in tenant improvement. We are currently seeking an IT Helpdesk Technician- L1 to join the team at our corporate headquarters in Sturtevant, Wisconsin, we take pride in delivering quality projects, building strong relationships, and fostering a collaborative team culture., * Responsible for maintaining help desk tickets

• Set-up and deploy equipment to new office and field employees
• Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
• Identify hardware and software technical issues and malfunctions
• Provide training to end users as well as create and maintain training manuals
• Perform physical inventory, minor hardware repair, equipment delivery, and testing
• Assist with IT projects and business initiatives
• Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
• Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
• Basic server access to create/modify/terminate user accounts, phone management, etc.

• Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
• Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
• Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
• Ability to work in a team environment to meet critical deadlines
• Experience with Apple devices such as iPhones and iPads
• Previous customer service experience

Preferred Skills:

• Experience with Ticket and Asset Management software (e.g., Lansweeper)
• Someone who has good written, oral, listening skills and customer service
• Power Automate Experience

Horizon offers a collaborative work environment with a strong focus on team culture and professional growth. Our comprehensive benefits package includes:

• Medical, dental, vision, and life insurance
• Paid time off and paid holidays
• Flexible spending account (FSA)
• 401(k) with company match
• Career development opportunities, HARDY INDUSTRIES
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