IT Specialist

We are seeking a motivated and reliable IT Support Specialist to join our Service group. The service group is comprised of multiple locations in four states and growing. This role includes hands-on experience in onboarding new employees on applications, troubleshooting, technical support, and day-to-day IT operations. This position will be a full-time position reporting to the VP of Finance.

Primary Duties:

• Provide first-line IT support for end users (in person/remote)
• Triage and resolve hardware, software, and Microsoft 365 issues
• Set up and deploy laptops, desktops, and peripherals
• Manage user accounts (Microsoft 365: users, groups, SharePoint access)
• Review and respond to reported phishing emails
• Escalate complex technical issues to supervisor/vendors, as needed

Do you have experience in macOS?, * IT-related degree or certification (preferred but not required)

• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications
• Familiarity with networking fundamentals (Wi-Fi, routers, basic troubleshooting)
• Strong problem-solving skills and willingness to learn
• Good communication skills and a customer-service mindset
• Ability to work independently and manage time effectively
• Positive attitude and outlook
• Excellent time management and organizational skills
• Solid understanding of confidentiality in an information-sensitive employment role
• Attention to detail and quality of work performed by self and work to be assigned to project(s)
• Experience with multi-site environments

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance