Communications Support Lead (External...

Provides operational support to Marketing & Corporate Communications functions by supporting the execution and monitoring of communication activities and campaigns. Assists in analyzing operational data, preparing reports, supporting cross-functional workflows, and contributing to the development and improvement of communication processes, standards, and governance practices.

Responsibilities

• Coordinate work intake and triage activities to support resource prioritization across communications queues.

• Develop and maintain SOPs, templates, and governance practices for trafficking, publishing, measurement, and records retention.

• Coordinate complex review and approval processes with legal/compliance, risk, brand, and business stakeholders.

• Support complex content operations (e.g., campaign launches, site sections, executive communications) to ensure readiness and quality.

• Prepare and deliver operational and analytics reports to inform workflow and process improvements.

• Provide functional guidance and quality support to less experienced team members.

• Serve as an operational point of contact for incident or crisis communications logistics.

• Identify and recommend improvements to workflows, tools, templates, and automation to increase efficiency.

• May perform other duties as assigned

• 6+ years of experience in communications support, coordination, or specialist-level support roles.

• Working knowledge of written and verbal communication principles used to support internal, marketing, and corporate communications.

• Attention to detail when proofreading, formatting, and reviewing content for accuracy and consistency with established guidelines.

• Working understanding of brand voice, tone, and messaging standards and the ability to apply them to assigned communications.

• Ability to manage multiple tasks, prioritize work, and meet deadlines for routine communications activities.

• Proficiency with common workplace and communications tools (e.g., Microsoft Office, intranet platforms, basic content or media databases).

• Basic experience supporting digital communication channels such as intranet, email, social media, or web platforms.

• Ability to follow established processes and use judgment within defined guidelines to complete work.

• Openness to feedback and demonstrated ability to apply guidance to improve work quality.

• High School Diploma.

Desired Qualifications

• Associate’s degree in Communications, Marketing, Journalism, or related field.

• Experience supporting communications operations in regulated or financial-services environments.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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