Senior Associate, Production Services Application Support Analyst

慨正橡扯

Manchester, UK

13 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Working hours

Regular working hours

Job source

www.collegerecruiter.com

Tech stack

Vbscript Multitier Architecture Artificial Intelligence Microsoft Azure Monitoring of Systems HP Systems Insight Manager IBM WebSphere MQ Windows PowerShell Queueing Systems SQL Databases Scripting Microsoft Power Automate

+9 more

GitHub Copilot Snowflake Grafana Prompt Engineering Web Technologies Virtual Agents Splunk GPT Servicenow

Job description

Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.
Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.
Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.

Requirements

Excellent SQL scripting skills
Knowledge of any scripting language such as PowerShell or VBScript
Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
Knowledge of any scripting language such as PowerShell or VBScript
Experience of using Azure and Snowflake technology
Knowledge of multi-tier application architecture
Experience of web technologies and internet based applications
Experience of working with Production and Non-production environments
Experience of application recovery of priority incidents with limited support
Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.)
Knowledge of any issue/problem tracking system such as ServiceNow
Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation
AI Automation
Agentic AI
Prompt Engineering
Soft Skills:
Excellent verbal and written communication skills
Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.
Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams.
High level of professionalism when communicating with external clients and internal users to resolve problems.
Take ownership of problems and strive to bring the problem to closure whilst managing expectations.
Results oriented, leading by example with excellent analytical and problem-solving skills.
Maintain an attitude of continual service improvement to help suggest improvements and drive change.