Technology Officer

• Provide first line user support for DDAR systems, resolving straightforward issues and triaging more complex queries to IT Services or vendors as appropriate;
• Help colleagues across DDAR use technology effectively, including supporting training, guidance and adoption of new features and ways of working;
• Support the delivery of technology improvements, updates and releases, including CRM-related activity, in partnership with the Technology Manager and IT Services;
• Assist with business process analysis and the gathering of user requirements so that technology solutions reflect practical divisional needs;
• Help ensure DDAR systems, software, hardware and web tools are stable, accessible and available to colleagues.

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

• Practical understanding of information systems, relational databases and data management;
• Strong customer service skills;
• Ability to explain technical concepts clearly to non-technical colleagues;
• Curiosity, attention to detail and collaborative working skills;
• Commitment to continuous improvement., * Experience of Salesforce;
• Experience of CRM systems;
• Experience of reporting tools;
• Experience of SQL;
• Experience of higher education fundraising and engagement.

We value transferable skills and real-world experience as much as formal qualifications.

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Right now is Manchester’s time to turn ambition into impact. Following our 200th anniversary, the University has launched its first ever fundraising and volunteering campaign, Challenge Accepted, bringing together alumni, donors, staff, students and civic, industry and community partners to tackle the world’s toughest challenges and transform lives locally and globally.

At Manchester we don’t just focus on what we’re good at. We ask what we’re good for.

This is an important operational and user-focused role within DDAR, helping colleagues make effective use of the systems, platforms and tools that support fundraising, volunteering, alumni engagement and supporter communications. Working with the Technology Manager, colleagues across DDAR, IT Services and external suppliers, you will help ensure that technology is stable, accessible, fit for purpose and responsive to the evolving needs of the Division.