First Line Support Engineer - Leading UK Technology Provider

This is a great opportunity to work within a secure, mission-critical environment, supporting public and private cloud platforms, secure infrastructure, backup and monitoring services, unified communications environments, and blue-light telecoms systems. You’ll gain exposure to modern and legacy technologies while developing your skills in a high-performing, supportive team., As a First Line Support Engineer, you’ll be the first point of contact for technical incidents across a broad range of technologies, handling issues end-to-end.

You will work across platforms including secure infrastructure, hybrid cloud, unified telecoms, and blue-light service environments, with responsibilities such as:

• Troubleshooting and resolving hardware, software, voice, network and cloud-related issues
• Supporting systems across public cloud, private cloud, and secure hosted environments
• Monitoring critical systems using tools such as CheckMK, Virsae and SBC monitoring
• Managing and updating backup, patching and monitoring services
• Working with technologies such as:
• Windows OS, Windows Server, Active Directory
• Producing RCA and outage documentation
• Liaising with 2nd/3rd line engineers and external partners
• Maintaining strong communication with customers throughout each incident lifecycle

You’ll thrive in this role if you are:

• Self-motivated and proactive
• Customer-focused with excellent communication skills
• Dynamic, positive and eager to develop
• Passionate about IT, problem-solving and technology

Experience in an IT support position is beneficial, but not essential. A strong work ethic, willingness to learn and genuine interest in IT are what matter most. You’ll receive structured training, mentoring, and opportunities to gain further certifications.