Server and Storage Field Engineer

CMD Recruitment

Greater London, UK

4 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

£40,000.0

Working hours

Shift work

Job source

Networking Hardware Network Troubleshooting Information Technology Cisco

Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team.

Role and responsibilities

Triaging and resolving customers Server, Storage & Network issues
Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
To receive, investigate, and respond to technical assistance requests
To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
To deal with general support
To be involved with pre-sales technicalities
To participate on regional 24/7 out of Hours Rota where required in line with business needs
To act as ‘cover’ engineer on Out of Hours when/if
To identify complex problems and review related information to develop and evaluate options and implement solutions
To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
To maintain up to date technical knowledge and expertise in accordance with industry

Experience in: Server, Storage & Network devices.
Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
Previous experience of working within the IT Maintenance Services Industry.
Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
Must have strong written and verbal communication skills
Strong organisational skills.
Must be flexible to work outside of core business hours where business needs require.
Ability to plan and prioritise your own workload
This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5

A driving licence is essential for this role