Systems Engineer

Position Summary: The Systems Engineer is responsible for management and ownership of their client portfolios by maintaining their client’s networks and building strong relationships., * Provide IT Support relating to issues with internal systems and network infrastructures.

• Provide support services for Microsoft related technologies: Windows Server, Exchange etc.
• Provide support services for virtualization technologies with VMware.
• Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and stitching.
• Provide support for disaster recovery solutions.
• Provide remote access solution support: VPN, Terminal Services, etc.
• Document maintenance for all computer systems and network infrastructures.
• Communicate with customers and internal team.
• Inform all of incident progress and notify them of impending changes and agreed outages.
• Maintain service awareness and understanding of all organization key IT services, support tools, and techniques used to provide services.
• Maintain and monitor client networks.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Document internal processes and procedures related to duties and responsibilities.
• Assist with technical sales processes.
• Enter time and expenses, work through a daily schedule, and enter all work as service or project tickets in CW.
• Represent Bizco in a positive manner to customers and the community
• Mentor and assist Jr. engineers, as required.
• All other duties as assigned.

Do you have a valid Driver’s License license?, Do you have experience in Windows?, * Serve as a role model in the department.

• Ability to multi-task and adapt quickly to change.
• Provide excellent customer service via active listening and communication.
• Ability to provide customer care and support via telephone, in-person and email communication.
• Ability to diagnose and match resources to address technical issues appropriately.
• Maintain client business acumen such as specific knowledge of the customer and how IT relates to their business strategy and goals., * 3-5 years of experience in a System Administrator or comparable role
• Professional IT Certifications preferred, but not required.
• Microsoft MCSA or MCSE, SonicWall CSSA, Cisco CCNA, or VMware VCP
• Valid driver’s license